Try and practice the latest Avaya : 3000-2 real questions & answers
Updated: Jul 18, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
A) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
B) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
C) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
D) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
2. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)
A) CCR Agent must be checked on the user's Supervisor tab.
B) User must be a member of a hunt group.
C) Force Account Code must be checked on the user's Supervisor tab.
D) Forced Login Code must be entered on the user's Supervisor tab.
E) A valid CCR Agent license must be installed in the IP Office configuration.
3. Which two IP Office applications can be installed on the same server? (Choose two.)
A) IP Office Voicemail Pro up to 16 voicemail ports
B) one-X Portal
C) CCR
D) IP Office Voicemail Pro up to 20 voicemail ports
4. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?
A) Forward Hunt Group Calls
B) Time Profile
C) Incoming Call Route Fallback Destination
D) Time of Day Forwarding
5. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?
A) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
B) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
C) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
D) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D,E | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: D |
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