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IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A novice BPM analyst is capturing user stories for a company's marketing campaign process. Which best practice should the program manager recommend to the BPM analyst?

A) Have the developers write user stories.
B) Capture use cases only if they are simple.
C) Focus on participants, their actions and sequence of activities.
D) Create a series of wire frame models.

2. After a successful Playback 0, stakeholders excitably request that Playback 1 should be a fully functional application with look and feel branding and several features used in other core company applications. How should the program manager respond?

A) Inform the stakeholders that their request will not be part of this application.
B) Postpone Playback 1 by four weeks to accommodate branding and user interface features.
C) Change the theme of Playback 1 to work exclusively on user interfaces.
D) Capture the feedback in planning for Playback 3 with user interface enhancements.

3. A program manager is planning a project after Playback 0 with a customer. The first proposed plan includes releasing the process with no integrations to external systems. In this plan the process participants will key in data into the process application manually for the first release. The customer replies that this is not a good solution because the integrations are required. The customer proposes a second plan where all the integrations are built for the first release and it will take nearly 3 times as long to deliver with a duration of 9 months. After discussing the pros and cons of the different approaches the customer states that the plan with integrations will be less work and cost overall because they know that they will eventually build all the integrations. How should the program manager respond?

A) Accept the customer's proposed plan as the customer has confirmed that the integrations will eventually be implemented. The program manager will document the integration risks.
B) Accept the second plan because it will lock the customer into a much longer implementation during which the program manager can push for shorter releases.
C) Continue to support the first plan because it gives the process participants the ability to work with the data first hand and greatly reduce the user acceptance testing.
D) Continue to support the first plan because partial solutions that bring about an earlier release will often demonstrate that the full scope of initial planned integrations are not required.

4. What are the primary challenges that business process governance addresses?

A) Many processes, many BPM developers, and many BPM assets.
B) Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.
C) Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.
D) Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.

Solutions: