Try and practice the latest EXIN : ISO20KF real questions & answers
Updated: Jul 17, 2026
No. of Questions: 116 Questions & Answers with Testing Engine
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EXIN ISO / IEC 20000 Foundation Sample Questions:
1. What is the objective of planning and implementing new or changed services?
A) To ensure that all Changes are assessed, approved, implemented and reviewed in a controlled manner
B) To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and service quality
C) To ensure that standard methods and procedures are used so that Changes can be handled quickly and with the lowest possible negative impact on service quality
D) To ensure that approved Changes are implemented in the IT infrastructure with acceptable risks for the current and new IT services
2. What is the added value of a service being delivered?
A) You can specifically define the service by means of a Service Level Agreement (SLA).
B) You do not have the ownership of specific costs and risks in producing the service.
C) The outcomes have a lower total cost of ownership than when the value is produced within the customer organization.
D) You do not have to invest in a process to control it.
3. What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
A) establishing a good relationship with the Customer
B) service acceptance criteria
C) setting up a process to deal with contractual disputes
D) the process for identifying, measuring, reporting and managing improvement activities
4. What is part of the policy for Budgeting and Accounting for IT Services?
A) Rules governing the handling of variances against budgets
B) The charging mechanism
C) The percentage of 'hidden' end-user costs
D) The costs of the Underpinning Contracts (UCs) over a fixed period
5. Who or what should always be informed in case a Release is rejected, delayed or cancelled?
A) the Senior Management representative
B) Business Relationship Management
C) Incident Management
D) Change Management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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