Try and practice the latest EXIN : ITILFNDv4 real questions & answers
Updated: Jul 15, 2026
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EXIN ITIL 4 Foundation Sample Questions:
1. Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?
A) Executing improvement actions
B) Understanding the business mission
C) Performing baseline assessments
D) Defining the improvement plan
2. Which activity is NOT recommended by the 'start where you are' guiding principle?
A) Applying risk management when considering to introduce new processes
B) Discarding existing processes before assessing their usefulness
C) Using source data to avoid any unintentional data distortion round in reports
D) Involving people who are not familiar with a service when observing and assessing its activities
3. Which statement about outcomes is CORRECT?
A) They co-create value for service providers by reducing costs and risks
B) They allow service consumers to achieve a desired result
C) They provide products to service providers based on outputs
D) They are deliverables provided to service consumers
4. Identify the missing word in the following sentence:
A customer defines the [?] for a service and takes responsibility for the outcomes of service consumption.
A) suppliers
B) products
C) resources
D) requirements
5. Which practice nurtures links with stakeholders at strategic and tactical levels?
A) Service level management
B) Relationship management
C) Service desk
D) Supplier management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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