Try and practice the latest Salesforce : Plat-UX-102 real questions & answers
Updated: Jun 19, 2026
No. of Questions: 155 Questions & Answers with Testing Engine
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Salesforce Certified Platform Strategy Designer Sample Questions:
1. An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?
A) Services Cloud
B) Financial
C) MuleSoft
2. A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?
A) Define, Design, Deploy
B) Hypothesize, Empathize, Optimize
C) Gather, Envision, Plan
3. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7
A) Criteria scorecard
B) Business model canvas
C) Prioritization matrix
4. Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?
A) Global Trend Analysis
B) User Acceptance Testing
C) Consequence Scanning Workshop
5. A global retailer has received customer complaints because items that are advertised sell out too quickly. There is a disconnect between marketing and fulfilment teams and their systems.
Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?
A) Service blueprint
B) Stakeholder interviews
C) Journey map
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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