Updated: Jul 09, 2026
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1. When a direct report makes a mistake, the fault belongs to
A) the direct report and supervisor.
B) the direct report only.
C) the policies and procedures.
D) no one.
2. One of the MOST important methods to ensure that a strategic plan is executed is to
A) conduct a regular environmental scan.
B) communicate the updated strategic plan with all employees.
C) monitor through a support team.
D) track and report progress rigorously.
3. In the Balanced Scorecard strategy map, which of the following themes is focused on the firm's products and services, more so than the other themes?
A) Achieve Operational Excellence
B) Increase Customer Value
C) Build the Franchise
D) Be a Good Corporate Citizen
4. Performance management includes comparing an organization's
A) Profit and loss statement against its balance sheet
B) Key performance indicators against its strategic environment
C) Employee satisfaction levels against employee performance reviews
D) Actual results against desired results
5. Which of the following BEST describes an effective core organizational value?
A) Is widely shared among members of the organization
B) Is highlighted on the organization's website to enhance its image
C) Is broad enough to translate into actions and transactions
D) Gives the organization a broad range of options on how best to interact with key stakeholders
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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