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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Trigger a webhook
B) Launch a voice IVR
C) Initiate a web chat
D) Display a content offer

2. Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

A) Agent handle time
B) Engagement triggers fired
C) Agent-to-visitor chat sentiment
D) Visitor session duration

3. From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

A) Directory
B) Documents
C) Performance
D) Admin

4. Running a benefit assessment incurs no cost.
(True/False)
Response:

A) False
B) True

5. Content offers in Predictive Engagement can only be triggered manually by agents.
(True/False)
Response:

A) False
B) True

Solutions: