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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The default drip feed setting is overriding the drip feed rate on a service territory.
B) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
C) The appointment status is going from Scheduled to Completed.
D) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

2. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) A service resource can only be 2 member of 2 single Crew
B) The Preferred Resource service objective is ignored for active Crew Members.
C) Capacity-based scheduling is supportedfor Service Crews.
D) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

3. Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A) Fill-in Schedule
B) Reschedule Appointment
C) Fix Overlaps
D) Resource Schedule Optimization

4. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Work Orders with Work Order Line Items
B) Work Orders with Products Consumed
C) Service Appointments and Service Appointment Line Items
D) Work Orders with Service Appointments

5. Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

A) Uncheck the Geocoding field on the Contractor's profile.
B) A Uncheck the Collect Service Resource Geolocation History field in Field Service MobileSettings.
C) Set the Geolocation Update Frequency field to zero for contractors.
D) Add the ExcludeTechnician from Geolocation Tracking permission to a permission set and assign it to contractors.

Solutions: