Try and practice the latest Oracle : 1Z0-1037-21 real questions & answers
Updated: Sep 12, 2026
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Oracle 1Z0-1037-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management 2021 Implementation Essentials |
| Exam Number: | 1Z0-1037-21 |
| Available Languages: | English |
| Exam Format: | Single Answer, Multiple Choice, Multiple Answer |
| Real Exam Qty: | 55 |
| Certificate Validity Period: | 18 months from certification date |
| Exam Duration: | 90 minutes |
| Exam Price: | USD $245 |
| Related Certifications: | Oracle B2C Service Knowledge Management Cloud |
| Passing Score: | 64% |
| Recommended Training: | Oracle Cloud Applications Learning Subscription Oracle Knowledge Management 2021 Implementation Training |
| Exam Registration: | Oracle University Exam Page Pearson VUE Oracle Registration |
| Sample Questions: | Oracle 1Z0-1037-21 Sample Questions |
| Exam Way: | Online proctored or onsite testing center via Pearson VUE |
| Pre Condition: | No mandatory prerequisites; recommended working experience with Oracle B2C Service Knowledge Management solutions |
| Official Syllabus URL: | https://education.oracle.com/oracle-knowledge-management-2021-implementation-essentials/pexam_1Z0-1037-21 |
Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Common B2C Service Features | 15% | - General Platform Functionality
|
| Topic 2: Reports and Analytics | 15% | - Knowledge Reports
|
| Topic 3: B2C Service Knowledge Foundation | 35% | - Content Authoring and Management
|
| Topic 4: Knowledge Advanced | 35% | - Integration and Customization
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
How is unconditional linking different from conditional linking for a linked column in a report?
- A. Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.
- B. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
- C. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
- D. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
In Knowledge Advanced, which three tasks can be filtered? (Choose three.)
- A. open tasks only
- B. tasks related tospecific content types only
- C. tasks that are unassigned
- D. tasks for specific users
- E. tasks that are assigned
Correct Answer: A,C,D 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
What is the purpose of an SLA in Knowledge base?
- A. to group and refine related answers based on the product and the service level
- B. to give permission to users to add questions in a forum based on the service level
- C. to provide access to theanswers based on the customer service level agreement matching the answers' access level
- D. to rank customers based on the number of answers posted in a forum based on the service level
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
- A. Dashboard report
- B. Standard report
- C. Cumulative report
- D. Custom report
- E. Cross Tabs report
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
Which two queues have manual pull policy? (Choose two.)
- A. Round Robin (All)
- B. Standard
- C. Last In First Out (LIFO)
- D. Round Robin (Logged in)
- E. Manual
Correct Answer: B,D 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
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