Oracle Cloud Platform Data Management 2019 Associate Sample Questions:

1. You want your skill to transfer conversations over to Oracle Service Cloud customer service representatives. Which type of channel do you create to enable the skill to do this?

A) Users
B) Agent Integrations
C) Applications
D) System

2. You have gone through a number of testing iterations of your customer's skill that comprises 10 intents. But you find that generally the best you can get is a confidence score of 96%, even when the user phrase is identical to one of your training utterances.
What should you recommend to your customer regarding this intent confidence score?

A) Add more utterances to the unresolvedlntent.
B) For every verb in your training utterances, ensure you add a version of the utterance which also covers the past, present, and future tense of the verb.
C) Keep iterating on user testing and add more training utterances until you can achieve a confidence level of 100% on your user input.
D) It is not always possible to achieve 100% confidence and adding more utterances may not help the problem. Therefore, do not make further changes to the skill if it is performing to your expectations.
E) The highest possible confidence with 10 intents is 10% (100% divided by the number of intents). So, no further changes to the skill are required.

3. Which statement is true regarding the default implementation of out-of-order messages?

A) Navigation remains in the current state.
B) In the default implementation, when an out-of-order message is detected the navigation continues with the state name associated with the out-of-order message action.
C) All variables referenced by the out-of-order-message action are cleared.
D) There is no default implementation for out-of-order messages.

4. To translate output messages, you created a resource bundle in your skill. The resource bundle contains an orderConfirmation key with the following message:
Thanks {0} for your order. Your order of a {1} is no its way.
In your dialog flow, you have a variable rb of type resourcesBundle defined. In additional, you defined a variable pizzaType holding the type of the pizza (for example, Salami) and a variable pizzaSize holding the size of the Pizza ( for example , large).
A)

B)

C)

D)

A) Option B
B) Option A
C) Option D
D) Option C

5. Which three options are true for this dialog flow code?

A) The system.List component always displays a list of options, regardless of the value of accountType.
B) If System. SetVariable Sets accountType to a value, the System. List component does not display a list of options.
C) The above code is poor programming because the accountType variable will be set twice.
D) Usage of empty transitions is a bad practice because it can lead to unexpected results.
E) If the result of calling system.SetVariable results in accountType being unset or null, the dialog engine moves to use the next state, which is a system.List component that shows various account options.

Solutions: