Try and practice the latest Oracle : 1Z0-465 real questions & answers

Oracle 1Z0-465 Exam Overview:

Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

Question 1

Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.
Which two options should be used to configure the Navigation Set for these team leads?

A. Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.
B. Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.
C. Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.
D. Keep the default Configuration items in the Configuration pane and let the profile handle this.

Question 2

Your customer has requested a workflow with the following requirements:
-All workflows have a return event that allows users to exit the workflow -Every return event leads to a wrap up script that is positioned just before the incident workspace -Every exit takes the agent to the incident workspace -There is a "return to script" button on the workspace to take the agent to a workspace listing all
available scripts.
Identify the requirement that could not be met.

A. The agent can exit any script in the workflow, go to the workspace, and return to the script page that they originally left from.
B. There must be a single script that all agents see to finish their conversation with the end customer.
C. The workflow must take the agent to an incident workspace to finish their work.
D. The workflow must allow the agent to restart the workflow from the ending Initial workspace.

Question 3

You are creating several new standard bead entries and want to use variables in your standard text.
What is the difference between "Variable" and "$"?

A. Variable is a fixed value and $ pulls in a dynamic value from the database.
B. $ allows the agent to enter a value and Variable is a fixed value.
C. Variable pulls in a dynamic value from the database and $ is a fixed variable.
D. Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.
E. $ pulls in a dynamic value from the database and Variable allows the agent to enter a value.

Question 4

Your customer has two different types of end customers that will be visiting their knowledgebase website.
The types are "public customers" and "registered customers".
They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.

A. Set up an access level without customer visibility and assign it to all the customer answers.
B. Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
C. Set up an access level without customer visibility and assign it to the registered customer answers.
D. Create a special public answer status for the registered customer answers.
E. Create special Products and Categories for the registered customer answers.

Question 5

Your customer would like some changes to be made in the incident workspace. Which three changes can be made by using workspace functionality?

A. Focus on a specific workspace tab based on the value of a custom field.
B. Conditionally hide specific product items based on the logged in staff account's profile.
C. Right justify all field labels on the workspace
D. Change the color of the Banner Flag based on the incident's severity.
E. Copy the value in the Queue menu to a custom field.

Solutions: