Try and practice the latest Avaya : 3000-2 real questions & answers

Updated: Sep 10, 2026

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Avaya 3000-2 Exam Overview:

Certification Vendor:Avaya
Exam Name:ACSS Small and Medium Enterprise (SME) Communications
Exam Number:3000-2 / 3000.2
Available Languages:English
Related Certifications:Avaya Certified Integration Specialist (ACIS) – IP Office Implementation
Avaya Certified Support Specialist (ACSS) – IP Office Platform Support
Exam Format:Multiple Choice Questions (MCQs)
Real Exam Qty:103
Sample Questions:Avaya 3000-2 Sample Questions
Exam Way:Delivered via Avaya Learning Center online testing or authorized proctored exam platforms such as Pearson VUE (subject to current Avaya credential program delivery methods).
Pre Condition:Experience administering Avaya IP Office systems is recommended; official Avaya training may be required for credential track eligibility.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Maintenance- Problem Analysis Techniques
  • 1. Debugging common issues
  • 2. System status and logs
  • 3. Software and hardware troubleshooting
Topic 2: IP Office SME Communications Fundamentals- Platform and Components Overview
  • 1. IP Office system components and modules
  • 2. Small and Medium Enterprise (SME) communications architecture
  • 3. Network readiness and capacity for VoIP
Topic 3: Installation, Configuration and Licensing- System Setup Tasks
  • 1. License requirements and management
  • 2. Trunk and expansion card setup
  • 3. Server and hardware configuration
Topic 4: Feature Implementation and Services- IP Office Functional Services
  • 1. Time profiles and routing rules
  • 2. VoiceMail Pro setup and configuration
  • 3. Call routing and hunt groups

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question #1

A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

  • A. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
  • B. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
  • C. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
  • D. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
Answer: D
Question #2

Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)

  • A. CCR Agent must be checked on the user's Supervisor tab.
  • B. User must be a member of a hunt group.
  • C. Force Account Code must be checked on the user's Supervisor tab.
  • D. Forced Login Code must be entered on the user's Supervisor tab.
  • E. A valid CCR Agent license must be installed in the IP Office configuration.
Answer: A,D,E
Question #3

Which two IP Office applications can be installed on the same server? (Choose two.)

  • A. IP Office Voicemail Pro up to 16 voicemail ports
  • B. one-X Portal
  • C. CCR
  • D. IP Office Voicemail Pro up to 20 voicemail ports
Answer: A,C
Question #4

A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

  • A. Forward Hunt Group Calls
  • B. Time Profile
  • C. Incoming Call Route Fallback Destination
  • D. Time of Day Forwarding
Answer: B
Question #5

Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

  • A. This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
  • B. This sets the ports used by the IP Office for the Real Time Protocol (RTP).
  • C. This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
  • D. This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
Answer: D

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