Try and practice the latest Avaya : 74970X real questions & answers
Updated: Sep 03, 2026
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Real Exam Qty: | 60-68 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Exam Price: | $125 USD |
| Exam Format: | Multiple Choice |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Oceana Solution Overview | 20% | - System interfaces and workflows - Interoperability with Avaya Aura - Architecture and core components |
| Topic 2: Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues - Log analysis and tracing tools |
| Topic 3: Maintenance and Administration | 15% | - Health checks and routine operations - Backup and restore procedures - Omnichannel DataStore management |
| Topic 4: Channel and Workspace Troubleshooting | 25% | - Voice, Email, Webchat, SMS channels - Oceana IX Workspaces and agent tools - End-to-end tracing and resolution |
| Topic 5: Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
Avaya Oceana® Solution Support Sample Questions:
Question 1
A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?
A. In the System Manager on the Cluster Administration under Backup and Restore Job Status
B. In the System Manager on the Server Administration under Backup and Restore Job Status
C. In the System Manager on the Avaya Breeze
D. In the System Manager on the Server Management
Question 2
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?
A. /var/log/Avaya/cs/evenUog
B. /var/log/Avaya/dcm/event.log
C. /var/log/Avaya/eventing/attivemq.log
D. /vat/log/Avaya/services/event.log
Question 3
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
A. Avaya Oceana Workspaces does not require UAC authorization while logging in.
B. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
C. Avaya Oceana Workspaces relies on CM for authentication and authorization.
D. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
Question 4
Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?
A. OCP SMS Provider
B. OCP Social Provider
C. OCP Chat Provider
D. OCP Email Provider
Question 5
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?
A. Email Manager
B. Agent Controller
C. ORC
D. Omni channel Database
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: A |
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