Try and practice the latest Nortel : 920-447 real questions & answers
Updated: Sep 24, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
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Nortel 920-447 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NNCSE-Contact Center Exam |
| Exam Number: | 920-447 |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Exam Price: | $125 - $150 USD |
| Related Certifications: | NCDE (Nortel Certified Design Expert) NNCSS (Nortel Certified Support Specialist) |
| Passing Score: | 70% - 75% |
| Certificate Validity Period: | Retired / No longer valid |
| Available Languages: | English |
| Real Exam Qty: | 50-55 |
| Exam Duration: | 90 minutes |
| Sample Questions: | Nortel 920-447 Sample Questions |
| Exam Way: | Proctored computer-based test (formerly via Pearson VUE / Prometric) |
| Pre Condition: | Recommended: NNCSS certification or equivalent experience; no strict mandatory prerequisites |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel_certifications |
Nortel 920-447 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 25% | - Fault Diagnosis & Log Analysis - Performance Optimization - System Backup & Recovery |
| Topic 2: Operation & Administration | 25% | - Daily System Management - Agent Groups & Skills Management - Reporting & Performance Monitoring |
| Topic 3: Installation & Configuration | 25% | - Network Integration & Protocols - Server & Software Installation - Routing Strategies & Call Flow Setup |
| Topic 4: Contact Center Architecture & Components | 25% | - Contact Center Manager (CCM) Components - Symposium Call Center Server Overview - Agent & Supervisor Interfaces |
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