Try and practice the latest Salesforce : AP-207 real questions & answers
Updated: Sep 03, 2026
No. of Questions: 77 Questions & Answers with Testing Engine
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Salesforce AP-207 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Energy and Utilities Cloud Accredited Professional Exam |
| Exam Number: | AP-207 |
| Related Certifications: | Salesforce Accredited Professional Certifications Salesforce Industry Cloud Certifications |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Available Languages: | English |
| Recommended Training: | Salesforce Industry Cloud Learning Paths Salesforce Trailhead - Energy & Utilities Cloud Learning |
| Exam Registration: | Salesforce Certification Registration Salesforce Trailhead Certifications Overview |
| Sample Questions: | Salesforce AP-207 Sample Questions |
| Exam Way: | Online proctored exam via Salesforce certification platform |
| Pre Condition: | No formal prerequisite required; recommended familiarity with Salesforce platform and utilities industry concepts. |
| Official Syllabus URL: | https://trailhead.salesforce.com/ |
Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement and Experience | - Digital customer experience
|
| Integration and Data Management | - Data management
|
| Metering, Billing, and Usage Management | - Meter data handling
|
| Salesforce Energy & Utilities Cloud Capabilities | - Asset and service management
|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
Question 1
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?
A. Salesforce Field Service license
B. Salesforce Contact Center license
C. Salesforce Service Console license
D. Energy and Utilities Base Service license
Question 2
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?
A. Utility Self-Serve Portal
B. Experience Self-Serve Portal
C. Customer Acquisition Management
D. Energy and Utilities Contact Center Console
Question 3
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
A. Accurately confirm and verify customer details.
B. See a list of all service and work types available in the system.
C. Check available field service time slots for the week.
D. Confirm customer entitlements for field service appointments.
Question 4
A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?
A. Inventory Scheduling
B. Revenue Scheduling
C. Quantity Scheduling
D. Product Scheduling
Question 5
A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?
A. Permission Set Groups
B. Managed Package Licenses
C. Permission Sets
D. Sharing Settings
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: A,D | Question 4 Answer: C,D | Question 5 Answer: A,C |
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