Salesforce Certified B2C Solution Architect Sample Questions:

1. A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers

A) Duplicate Matching Rules
B) Customer 360 Data Manager
C) Lightning Data Services
D) Third-party application or AppExchange tool

2. A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

A) Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
B) Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
C) Implement Aloha template for students to access email with Salesforce Authenticator app.
D) Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.

3. A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers

A) Develop login flows to change the user's session security level to initiate third-party identity verification.
B) Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.
C) Maintain GAuth tokens for existing Experience Cloud profiles.
D) Add a login flow that defines the scope of user access authorized by authentication providers.
E) Implement high-assurance requirements for Experience Cloud profiles.

4. Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers

A) Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.
B) Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.
C) Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.
D) Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.

5. Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers

A) Implement a client-side API callout in B2C Commerce for each of the required emails.
B) Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
C) Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
D) Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
E) Implement a server-side API callout in B2C Commerce for each of the required emails.

Solutions: