Try and practice the latest Salesforce : BA-201 real questions & answers
Updated: Aug 29, 2026
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Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst |
| Exam Number: | BA-201 |
| Exam Format: | Multiple-select, Multiple-choice |
| Exam Price: | USD 200 |
| Real Exam Qty: | 65 |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Related Certifications: | Salesforce Certified Administrator |
| Passing Score: | 72% |
| Certificate Validity Period: | Maintain annually via Trailhead maintenance modules |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Proctored exam delivered onsite at a testing center or in an online proctored environment. |
| Pre Condition: | None. Salesforce Administrator credential recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Analyze current state and future state processes - Conduct stakeholder interviews and workshops - Document business requirements and user stories |
| Topic 2: User Story Development | 20% | - Write clear and actionable user stories - Manage user story backlog and prioritization - Define acceptance criteria for user stories - Break down epics into manageable user stories |
| Topic 3: Business Process Mapping | 17% | - Analyze impact of changes on stakeholders - Identify process gaps and improvement opportunities - Map current and future business processes - Create process flow diagrams and documentation |
| Topic 4: Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities |
| Topic 5: Requirements Management | 23% | - Manage requirements traceability - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Prioritize requirements based on business value |
Salesforce Certified Business Analyst Sample Questions:
Question 1
A business analyst (BA) sees that all the acceptance criteria they wrote for an upcoming project go live have passed unit testing.
How can the BA support the protect team to ensure the solution meets the business's needs before demoing it to the relevant stakeholders?
A. Prepare documentation to summarize the QA team's test results for the business stakeholders.
B. Help conduct user acceptance testing to make sure the product works smoothly across all business processes.
C. Collaboration with stakeholders to establish to rollout communication and training plan.
Question 2
Up to how many Profiles can a User have?
A. Up to 3
B. The Administrator can have up to 3, normal users only 1.
C. As many as required.
D. Only 1
Question 3
Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate.
How is the success rate calculated?
A. Number of failed test cases divided by total number of test cases
B. Total number of test cases divided by number of passed test cases
C. number of passed test cases divided by total number of test cases
Question 4
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?
A. It provides a script to follow with suggested questions and prompts, identifies exactly what each group needs in order to be successful, and the final version acts as the business requirements document.
B. It provides a single document in a central location for stakeholders to contribute, allowing each group to provide feedback on their own, instead of requiring everyone to meet and discuss together.
C. It builds a shared understanding of the current state, creates a space for everyone to contribute since the activity feels shared, and guides the conversation while maintaining engagement.
Question 5
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?
A. Review the capability model from the NA Implementation.
B. Demo the end-to-end solution from the NA implementation.
C. Share individual user stories from the NA implementation.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: A |
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