Try and practice the latest SAP : C-C4C14-1811 real questions & answers
Updated: Sep 13, 2026
No. of Questions: 155 Questions & Answers with Testing Engine
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SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C-C4C14-1811 |
| Certificate Validity Period: | Retired, no longer active; standard SAP associate validity 2 years when active |
| Available Languages: | English |
| Passing Score: | 63% |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Price: | $549 USD |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Application Associate - SAP Cloud for Customer |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Service Cloud Implementation Training SAP Official Learning Journey |
| Exam Registration: | Pearson VUE SAP Training Shop |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Service Cloud / Cloud for Customer; practical project experience recommended; no mandatory prerequisite exams |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c14_1811-sap-certified-application-associate--sap-service-cloud-1811-g/ |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| Registered Products | <8% | - Use in service tickets |
| Service Request Management | 12%-16% | - Service level agreements (SLA) - Create and process service tickets - Escalation and routing rules |
| Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Installed Base | <8% | - Use in service tickets |
| Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Warranty Management | <8% | - Warranty determination and processing |
| Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
| Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.
- A. In Scoping
- B. In Fine-tuning
- C. In Administrator Work Center
- D. In the Service Control Center
Correct Answer: A,B 🗳️
What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.
- A. Maintenance plan
- B. Pricing condition
- C. Service entitlement
- D. Warranty information
Correct Answer: A,D 🗳️
A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?
- A. Take over the incident
- B. Create a service request with SAP Support
- C. Respond to the requester
- D. Forward the incident to the provider
Correct Answer: D 🗳️
Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.
- A. Discount list
- B. Business configuration
- C. Campaigns
- D. Personal addresses and contacts
- E. Account hierarchies
Correct Answer: C,D,E 🗳️
Which of the following can you use to restrict the values of a dropdown list?
- A. Page layout
- B. Key user tool (KUT)
- C. Code list
- D. Access rights
Correct Answer: C 🗳️
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