Try and practice the latest IBM : C9020-971 real questions & answers
Updated: Sep 11, 2026
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IBM C9020-971 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Enterprise Storage Technical Support |
| Exam Number: | C9020-971 |
| Exam Price: | ≈ USD 200 (varies by country) |
| Exam Format: | Multiple choice, Computer-based |
| Passing Score: | 64% |
| Real Exam Qty: | 55–60 |
| Exam Duration: | 90 minutes |
| Related Certifications: | IBM Certified Specialist – Enterprise Storage Technical Support IBM Storage Technical Specialist |
| Available Languages: | Italian, Russian, English, Korean, German, Simplified Chinese, French, Portuguese, Traditional Chinese, Japanese, Spanish |
| Sample Questions: | IBM C9020-971 Sample Questions |
| Exam Way: | Computer-based (Pearson VUE or similar) |
| Pre Condition: | Recommended: technical experience with IBM enterprise storage products |
IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Performance Optimization | - Tuning storage performance - Performance analysis tools |
| Data Protection Technologies | - Data protection solutions - Backup and recovery concepts |
| Troubleshooting and Problem Resolution | - Diagnosing and resolving storage issues - Use of diagnostic utilities |
| Storage Virtualization and Management | - Storage management tools (e.g., Spectrum Control) - IBM Spectrum Virtualize/similar technologies |
| Installation and Configuration | - Network connectivity and SAN configuration - Enterprise storage systems setup |
IBM Enterprise Storage Technical Support Sample Questions:
Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?
- A. Continuous data protection
- B. Disaster Recovery
- C. Backup Strategy
- D. Global Mirror
A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?
- A. XIV has a built in capability to copy the existing data.
- B. XIV has both a vCenter and VAAI plug in.
- C. An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
- D. Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
Which XIV Gen3 replication feature provides the ability for a remote target volume to be initialized without requiring the concepts of the source volume to be re-replicated over an inter-site link?
- A. Offline Initialization
- B. Asynchronous Replication
- C. Synchronous Replication
- D. Quick Initialization
What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?
- A. Copy Operator
- B. Monitor
- C. Service
- D. Security Administrator
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
Which upgrade is possible for a customer with IBM FlashSystem 840?
- A. Systems purchased with eight 2 TB flash modules can be expanded to twelve 4 TB flash modules.
- B. Systems purchased with eight 4 TB flash modules can be expanded to twelve 2 TB flash modules.
- C. Systems purchased with eight 2 TB flash modules can be expanded to twelve 2 TB flash modules.
- D. Systems purchased with eight 4 TB flash modules can be expanded to twelve 1 TB flash modules.
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
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