Try and practice the latest Salesforce : FS-Con-101 real questions & answers
Updated: Sep 04, 2026
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Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Consultant |
| Exam Number: | FS-CON-101 |
| Exam Price: | USD 200 (retake: USD 100) |
| Passing Score: | Not publicly disclosed (scaled scoring system used by Salesforce) |
| Exam Format: | Multiple Select, Multiple Choice |
| Real Exam Qty: | 60 |
| Available Languages: | Spanish, English, Portuguese (Brazil), Japanese, German, French |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Certificate Validity Period: | Maintained via Salesforce release maintenance exams (no fixed expiration) |
| Exam Duration: | 105 minutes |
| Recommended Training: | Service Cloud and Field Service Training Modules Salesforce Field Service Trailhead Learning Paths |
| Exam Registration: | Salesforce Certification Registration (Webassessor) Official Salesforce Credential Page |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online proctored or onsite testing via Kryterion Webassessor |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of Salesforce Service Cloud and basic Salesforce Administration. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/fieldserviceconsultant |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Work Order Management | - Work order creation and lifecycle
|
| Topic 2: Field Service Fundamentals | - Field service business processes and use cases
|
| Topic 3: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Topic 4: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 5: Scheduling and Dispatch | - Scheduling policies and constraints
|
| Topic 6: Reporting and Optimization | - Analytics and performance tracking
|
Salesforce Certified Field Service Consultant Sample Questions:
Question 1
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
A. Update the Service Appointment page layout to include the Articles related list.
B. Add the Knowledge Lightning component to the Field Service mobile app.
C. Attach the relevant articlesto the work order or work order line items.
D. Create a quick action on the work order to search the Knowledge base.
Question 2
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
A. Configure signature blocks for service report templates
B. Add service reports templates to the appropriaterepair work type
C. Send a feedback survey to the customer when a service appointment is completed
D. Generate service in the organization's default language
Question 3
Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?
A. Add the Resource Skill and create Absence onceexpired.
B. Add the Resource Skill and set the End Date.
C. Add the Resource Skill and remove from the Service Territory once expired.
D. Add the Resource Skill and track certification using reminder.
Question 4
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
A. Configure a sharing rule to share dispatched service appointments with the assigned resource.
B. Create a process to change the owner of the serviceappointment to the assigned technician.
C. Create a user territory for the technicians' primary and secondary territories.
D. Enable the sharing features in the Field Service settings in the Setup menu.
Question 5
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
A. FSL Dispatcher License
B. FSL Resource License
C. FSL Admin License
D. FSL Agent License
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,B | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: D |
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