Try and practice the latest Peoplecert : ITIL-4-CDS real questions & answers
Updated: Jul 08, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
1. To ensure work is balanced across value streams, ITIL 4 recommends combining demand forecasting with strategic alignment of initiatives. Which TWO of the following provide the strongest governance for forecasting, sequencing and aligning incoming work with organizational objectives? (Select TWO)
A) Work visualization (Kanban boards) within Service Request Management to enforce WIP limits
B) Portfolio Management practice using strategic themes and investment epics to sequence high- value workright
C) Demand Management practice using Patterns of Business Activity for forecasting peaks and troughsright
D) Service Level Management practice using SLAs and OLAs to enforce response targets
2. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
A) Offshoring
B) Nearshoring
C) Onshoring
D) Insourcing
3. In a mature ITIL 4 practice environment, incidents are automatically generated from monitoring events, enriched with CI data from the CMDB, and routed through automated priority matrices.
Major-incident teams must be alerted based on dynamic impact thresholds, and linked knowledge articles should surface during ticket resolution. Which ONE practice is accountable for defining and governing this entire ticket lifecycle from auto-creation and CI integration to automated escalations, major-incident protocols, and closure criteria?
A) Service Request Management practice
B) Problem Management practice
C) Event Management practice
D) Incident Management practiceright
4. During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?
A) Change Enablement practiceright
B) Release Management practice
C) Service Validation and Testing practice
D) Infrastructure and Platform Management practice
5. An organization has departments that are structured as Sales, Business Operations, and Quality Control. Each department has its own set of responsibilities, reporting lines and authorities, and they manage their internal processes independently. What type of organizational structure is this an example of?
A) Divisional
B) Flat
C) Functional
D) Matrix
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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