Try and practice the latest EXIN : ITIL-F real questions & answers
Updated: Sep 01, 2026
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL certification owner) |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL-F (EXIN legacy: EX0-001 / ITIL 4 Foundation varies by provider) |
| Certificate Validity Period: | 3 years (renewal required under ITIL certification renewal scheme) |
| Available Languages: | Portuguese, English, Japanese, French, German, Spanish, Chinese |
| Related Certifications: | ITIL 4 Specialist ITIL 4 Managing Professional ITIL 4 Practice Manager ITIL 4 Strategic Leader |
| Exam Price: | Varies by region and provider (approx. USD 300–500 equivalent) |
| Exam Format: | Closed book, Multiple choice, Computer-based exam |
| Passing Score: | 65% (26 out of 40 questions) |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Recommended Training: | PeopleCert Official ITIL 4 Training Axelos ITIL Resources (ITSM guidance) |
| Exam Registration: | EXIN ITIL Certification Information PeopleCert ITIL 4 Certification Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or authorized test center (onsite), depending on provider |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT services is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/itil-4 |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Guiding Principles | - Core guiding principles
|
| Key Concepts of Service Management | - Value creation through services
|
| ITIL Practices Overview | - Technical management practices - General management practices - Service management practices |
| ITIL Service Value System (SVS) | - Service Value Chain activities
|
| The Four Dimensions of Service Management | - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology |
EXIN ITIL Foundation Sample Questions:
Question 1
Which of the following is NOT an objective of request fulfillment?
A. To provide a channel for users to request and receive standard services
B. To update the service catalogue with services that may be requested through the service desk
C. To provide information to users about what services are available and how to request them
D. To source and deliver the components of standard services that have been requested
Question 2
What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
A. How much did it cost?
B. How do we keep the momentum going?
C. What is the value on investment (VOI)?
D. What is the return on investment (ROI)?
Question 3
What are underpinning contracts used to document?
A. The provision of IT services or business services by a service provider
B. The provision of goods and services by third party suppliers
C. Service levels that have been agreed between the internal service provider and their customer
D. Metrics and critical success factors (CSFs) for internal support teams
Question 4
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
A. Risk register
B. Service request
C. Change proposal
D. Change policy
Question 5
Which is an objective of access management?
A. To minimize the impact of incidents that cannot be prevented.
B. To defect changes of state that have significance for management of an IT service.
C. To assist with general information, complains or comments.
D. To efficiently respond to requests for granting access to services.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |
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