Updated: Aug 31, 2026
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| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification - IT Service Management |
| Exam Number: | ITIL-Foundation / ITIL4-F |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Exam Format: | No Negative Marking, Closed Book, Multiple Choice, Single Best Answer |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 5 Foundation |
| Available Languages: | English, Norwegian, Spanish, Japanese, French, Danish, German, Finnish, Chinese, Polish, Portuguese (Brazil), Italian |
| Passing Score: | 65% (26 out of 40) |
| Real Exam Qty: | 40 |
| Exam Price: | $385 USD (varies by region and bundle) |
| Certificate Validity Period: | 3 years (active status; permanent credential) |
| Recommended Training: | PeopleCert Accredited Training Providers Official ITIL 4 Foundation Publication |
| Exam Registration: | AXELOS ITIL Page PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-Foundation Deutsch Sample Questions |
| Exam Way: | Online proctored via PeopleCert ExamShield or in-person at Pearson VUE / accredited test centers |
| Pre Condition: | No formal prerequisites required; open to all candidates |
| Official Syllabus URL: | https://www.peoplecert.org/certifications/itil-4-foundation |
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 20% | - Optimize and automate - Focus on value - Collaborate and promote visibility - Progress iteratively with feedback - Keep it simple and practical - Think and work holistically - Start where you are |
| ITIL Practices | 15% | - General management practices - Technical management practices - Service management practices |
| ITIL Service Value System | 18% | - Governance - Continual improvement - Overview of the Service Value System - Service Value Chain |
| ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Plan, Improve, Engage - Design and Transition |
| Key Concepts of Service Management | 15% | - Products, services, and service offerings - Service and service relationships - Value, outcomes, costs, and risks |
| Four Dimensions of Service Management | 17% | - Value streams and processes - Organizations and people - Partners and suppliers - Information and technology |
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