Try and practice the latest EXIN : ITILFNDv4 real questions & answers
Updated: Sep 03, 2026
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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN / AXELOS |
|---|---|
| Exam Name: | ITIL® 4 Foundation Certificate in IT Service Management |
| Exam Number: | ITILFNDv4 |
| Exam Price: | $385 / €340 / £295 |
| Exam Format: | Closed Book, Standard / Negative / Missing Word / List question types, Multiple Choice |
| Exam Duration: | 60 (75 for non-native language candidates) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Available Languages: | French, English, Portuguese, German, Spanish, Polish, Finnish, Norwegian, Italian, Japanese, Dutch, Danish, Chinese |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Certificate Validity Period: | Lifetime, no renewal required |
| Recommended Training: | EXIN Accredited Training Providers Official AXELOS ITIL 4 Resources |
| Exam Registration: | EXIN Official Registration PeopleCert Registration |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored or at authorized test centers; closed-book |
| Pre Condition: | No prerequisites required; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15% | - Collaborate and promote visibility - Keep it simple and practical - Focus on value - Progress iteratively with feedback - Optimize and automate - Start where you are - Think and work holistically |
| Key Concepts of ITIL 4 | 15% | - Value streams and processes - Partners and suppliers - Information and technology - Organizations, people and culture |
| Key Concepts of Service Management | 20% | - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services |
| ITIL Service Value System | 25% | - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance - Purpose and components of the Service Value System |
| ITIL Practices | 25% | - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. |
EXIN ITIL 4 Foundation Sample Questions:
Question 1
Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?
A. Executing improvement actions
B. Understanding the business mission
C. Performing baseline assessments
D. Defining the improvement plan
Question 2
Which activity is NOT recommended by the 'start where you are' guiding principle?
A. Applying risk management when considering to introduce new processes
B. Discarding existing processes before assessing their usefulness
C. Using source data to avoid any unintentional data distortion round in reports
D. Involving people who are not familiar with a service when observing and assessing its activities
Question 3
Which statement about outcomes is CORRECT?
A. They co-create value for service providers by reducing costs and risks
B. They allow service consumers to achieve a desired result
C. They provide products to service providers based on outputs
D. They are deliverables provided to service consumers
Question 4
Identify the missing word in the following sentence:
A customer defines the [?] for a service and takes responsibility for the outcomes of service consumption.
A. suppliers
B. products
C. resources
D. requirements
Question 5
Which practice nurtures links with stakeholders at strategic and tactical levels?
A. Service level management
B. Relationship management
C. Service desk
D. Supplier management
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: B |
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