Try and practice the latest Nokia : SDM_2002001040 real questions & answers
Updated: Sep 10, 2026
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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE Exam |
| Exam Number: | SDM_2002001040 |
| Passing Score: | 70% |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Price: | $125 USD |
| Related Certifications: | Nokia SDM Certification Track |
| Real Exam Qty: | 80-120 |
| Exam Duration: | 180 minutes |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Recommended Training: | Nokia SDM CARE Official Training |
| Exam Registration: | Pearson VUE Exam Scheduling Nokia Learning Services Registration |
| Sample Questions: | Nokia SDM_2002001040 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes |
| Official Syllabus URL: | https://learningstore.nokia.com/ |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Introduction to Service Delivery Management (SDM) | 20% | - Overview of SDM and role in customer support - Service Level Agreements (SLAs) and KPIs - Customer requirements and expectations - Incident and problem resolution fundamentals |
| Service Delivery Operations | 25% | - Service continuity and disaster recovery - Change and release management processes - Service desk operations and best practices - Incident and service request management |
| Service Quality & Performance Monitoring | 20% | - Monitoring and measuring service performance - Service improvement methodologies - Quality assurance and compliance - Service reporting and metrics analysis |
| Team Management & Leadership | 10% | - Managing service delivery teams - Cross-functional communication - Team development and motivation - Leadership for SDM roles |
| Customer Relationship Management | 25% | - Communication and engagement strategies - Building and maintaining customer relationships - Handling complaints and escalations - Customer satisfaction measurement and improvement |
Nokia SDM Certification - CARE Sample Questions:
In which of the following situations can a company show profit at the same time as cash is decreasing?
- A. When Work-in-Progress is increasing rapidly.
- B. When a company invests its profits to expand its manufacturing capability.
- C. Depreciation is much higher than amortization rates.
- D. When Work-in-Progress is invoiced and released as cost.
Correct Answer: B 🗳️
At the Care Contract Renewal Milestone 3 "First Proposal" which topic should be agreed before the contract is presented to the Customer?
- A. Cost baseline.
- B. Terms and Conditions.
- C. Long term contract strategy.
- D. Penalty proposal.
Correct Answer: B 🗳️
A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?
- A. Warranty Extended contract.
- B. Warranty Standard contract.
- C. 1st Warranty Standard and Warranty Extended for the next 2 years.
- D. Care Agreement.
Correct Answer: A 🗳️
What basic services are included in SW Maintenance
- A. Trouble Resolution, Technical Query, SW Update.
- B. Emergency Support, Trouble Resolution, Technical Query.
- C. Trouble Resolution, Technical Query, Care Management.
- D. Trouble Resolution, Technical Query, Technical Support.
Correct Answer: A 🗳️
Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?
- A. Care Program Manager.
- B. Care Service Engagement Manager.
- C. CT Head.
- D. Care Renewal Leader.
Correct Answer: D 🗳️
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