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Exam Topics for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The following are discussed in AVAYA 7392x exam dumps:

• Describe Avaya's call center applications used with Avaya Aura Call Center Elite
• Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
• Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager
• Review primary call center components, concepts, and terms
• Demonstrate how to perform an initial call center configuration
• Create and test call vectors

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Major Objectives of This Test

The Avaya 7392X exam focuses on how trained and proficient you are in working with the ABCs of the Aura Call Center Elite platform. This demonstrates your efficiency in assigning key responsibilities to the right agent, which include collecting queuing, and delivering essential voice work items. Additionally, it polishes your decision-making skills so you can create a notable judgment in choosing the agent who will handle tasks ― whether it’s the first available employee, the least busy personnel, or the one with the best skills in relation to the customer’s needs. This is very important, most especially among Avaya Aura Communication Managers, so they can provide utmost service and support.

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Avaya 7392X Exam Syllabus Topics: