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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is the BEST example of an empathetic statement by a physician?

A) " We will order three more tests to confirm what I am thinking. "
B) " You sound worried; others facing this feel a lot like you do. "
C) " Now, now, don ' t jump to conclusions. "
D) " I know just how you feel. "

2. Which method is BEST used to engage patients and family members about their concerns and suggestions for improvement in a healthcare organization?

A) Hold quarterly patient and family focus groups.
B) Conduct weekly point of care surveys.
C) Interview employees who have been patients.
D) Establish a patient and family advisory council.

3. A manager overseeing a renovation project would like to ensure the project meets the overall needs and objectives for which it is being designed. Who is the MOST important member of the design team?

A) Project manager
B) Chief financial officer
C) Unit medical director
D) Patient family advisor

4. When reviewing patient experience survey data, a hospital unit ranks at the 67th percentile when compared to peers. How would this be explained to the team?

A) The unit has 67 percent of patients reporting they are satisfied.
B) The unit is performing better than 67 percent of its peers.
C) The unit needs to improve by 67 percentile points.
D) The unit is the 67th best performing unit in its peer group.

5. Which strategy is MOST important to ensure successful improvement outcomes?

A) Develop an organizational performance dashboard with all goals and associated metrics updated on a regular basis.
B) Develop communication boards with updated performance metrics on all units throughout the organization.
C) Develop patient advisory councils to ensure that the patient and family voices are part of the organization ' s culture.
D) Develop and communicate clear goals supporting the organization ' s mission and values, combined with consistent measurement and aligned behaviors.

Solutions: