Try and practice the latest Cisco : 100-140 real questions & answers

Last Updated: Oct 09, 2026

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Ask and you shall receive — literally. Beyond automatic delivery of every new 100-140 version for 365 days, Actual4Cert lets you request the latest Cisco Certified Support Technician (CCST) IT Support materials at any time; the current edition is always yours.

Cisco 100-140 Exam Overview:

Certification Vendor:Cisco
Exam Name:CCST IT Support
Exam Number:100-140
Exam Price:USD 125
Related Certifications:CCNA
Cisco Certified Support Technician (CCST) Networking
Certificate Validity Period:3 years
Exam Format:Scenario-based, Multiple Choice, Multiple Select, Drag and Drop
Available Languages:Chinese (Simplified), Spanish, Arabic, French, Japanese, English, Portuguese (Brazil)
Exam Duration:50 minutes
Real Exam Qty:40-50
Passing Score:825 out of 1000
Recommended Training:Cisco Networking Academy
Cisco CCST IT Support Official Cert Guide
Exam Registration:Pearson VUE Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or in-person at Pearson VUE test centers
Pre Condition:No formal prerequisites; open to all candidates
Official Syllabus URL:https://www.cisco.com/c/en/us/training-events/training-certifications/exams/ccst-it-support.html

Cisco 100-140 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Hardware Issues17%- Troubleshooting hardware faults, drivers and firmware updates
- Device information: hardware specs, OS details, network identifiers
- Safety procedures: ESD, electrical safety, fire prevention
- Ports, cables, components: identification, installation, upgrades
Topic 2: Common Threats and Preventions16%- Protection: passwords, scans, updates, user awareness
- Security threats: phishing, malware, spam, social engineering
- Incident response: identify, investigate, escalate
Topic 3: Connectivity and Resource Access Issues17%- Connectivity troubleshooting: errors, latency, access denied
- Email and client access: protocols, authentication, encryption
- Shared resources: printers, folders, permissions, mapped drives
- Network configuration: IP settings, DNS, gateway, Wi-Fi
Topic 4: Operating System and Application Issues17%- Browser and collaboration tools: configuration, troubleshooting
- Virtualization and cloud basics: concepts, providers, virtual machines
- Windows, macOS, mobile OS: settings, updates, permissions, backup
- Application installation, updates, patches, and compatibility
Topic 5: Job Tools16%- System tools: Task Manager, System Information, Event Viewer, Activity Monitor
- Remote access software: use and security
- Knowledge bases, search, and documentation tools
Topic 6: IT Support Job Tasks and Responsibilities17%- Problem-solving process: define, collect info, analyze, implement, document
- Help desk concepts: queue management, time management, ticketing systems, SLA, KPIs
- Documentation: problem description, troubleshooting steps, results recording

Before You Book the 100-140 Exam: Read These

Currently, the 100-140 exam's passing score is 825 out of 1000 and the registration fee is USD 125. Both are Cisco's figures and subject to revision — verify them on the official site before you schedule.

Cisco recommends these official training resources:

Pair whichever course fits your background with regular engine-based practice for the fullest preparation.

Reliability here is built, not claimed. The 100-140 bank is written by a team of IT experts and certified trainers with a wealth of knowledge in the Cisco Certified Support Technician (CCST) IT Support field, and we constantly keep it updated. The online test engine is the signature service: it fits the atmosphere of the actual test in advance, supports Windows, Mac, Android, and iOS, carries no installation limits, and lets you practice anytime, anywhere — perfectly suited to IT workers. Download the free sample first to learn about the product, and know that after purchase you may request the latest version at any time on top of 365 days of automatic updates.

The Cisco Certified Support Technician (CCST) IT Support blueprint covers these core domains:

  • Connectivity and Resource Access Issues (17%)
  • Job Tools (16%)
  • IT Support Job Tasks and Responsibilities (17%)

Further domains complete the official outline; the bank addresses every one.

Upon successful payment, our system automatically sends the product to your mailbox — typically within about a minute — with an instant download link on screen. If nothing arrives within two hours, check your spam folder and contact our 24/7 online support. Updates are free for 365 days: whenever a new version is released, we send the updated bank to your mailbox automatically — and you can also request the latest version from us at any time. A 50% renewal discount applies when the period ends.

Cisco states the following prerequisites for the Cisco Certified Support Technician (CCST) IT Support: No formal prerequisites; open to all candidates.

Confirm the details on the official certification page before registering.

According to the latest exam information, the 100-140 exam includes 40-50 questions and allows 50 minutes minutes. The online engine reproduces those conditions so practice matches the formal test's atmosphere.

Registration goes through the official channels listed here:

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Cisco Certified Support Technician (CCST) IT Support Sample Questions:

Question #1

A client is concerned about the consistency of service they receive under the current SLA. They suggest modifications to the agreement.
What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction?

  • A. Incorporate more frequent service reviews into the SLA
  • B. Reduce the number of services covered under the SLA to focus on quality
  • C. Introduce tiered service levels based on client size and need
  • D. Include a clause that allows for flexible service terms based on seasonal demands
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

A user complains that their keyboard stops working intermittently. What should the technician do first to diagnose the issue?

  • A. Install a new operating system
  • B. Clean the keyboard with compressed air
  • C. Replace the keyboard with a newer model
  • D. Check the keyboard's USB connection for any signs of damage or loose fit
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

Question #3

During a routine inspection, an IT support technician notices that some UTP cables run parallel and close to fluorescent lighting fixtures. The technician is concerned about potential interference.
Which UTP cable feature should be checked to ensure it can handle such interference?

  • A. Waterproof coating
  • B. Insulation quality
  • C. Shielding
  • D. Bend radius
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

Question #4

A macOS user is experiencing issues with internet connectivity and needs to verify their IP address configuration.
Which command should the IT support technician recommend to the user to execute in the Terminal to display all network configuration details?

  • A. ifconfig -a
  • B. ifconfig down
  • C. ifconfig renew
  • D. ifconfig up
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

Question #5

The IT department identifies that a database server crashes frequently due to high query loads during peak hours.
What should the next step be in devising a plan to resolve this problem?

  • A. Increase the physical memory of the server immediately
  • B. Advise users to avoid using the database during peak hours
  • C. Schedule a complete database redesign to optimize performance
  • D. Plan to distribute the query load using load balancing techniques
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

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