Last Updated: Sep 21, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud Certified Professional - Contact Center Administration |
| Exam Number: | GCP-GC-ADM |
| Passing Score: | 65%-70% |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 45-60 |
| Exam Duration: | 90-120 |
| Related Certifications: | GCP-GC-IMP GCP-GC-REP |
| Exam Price: | 249-250 USD |
| Available Languages: | English, Japanese |
| Exam Format: | Scenario-based, Multiple-answer, Multiple-choice |
| Recommended Training: | Genesys Cloud Contact Center Administration Course |
| Exam Registration: | Pearson VUE Registration Genesys Beyond Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; Genesys Cloud Certified Associate (GCA-GC) recommended plus 3-6 months hands-on experience |
| Official Syllabus URL: | https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center Configuration & Routing | 25% | - Wrap-up codes and after-call work - ACD processing and flow design - Queues, skills, and language routing |
| Topic 2: User, Roles, and Permissions Management | 15% | - Agent and supervisor configuration - Organizations, divisions, and sites - Role-based access control |
| Topic 3: Reporting, Analytics & Quality Management | 10% | - Quality evaluation and recording - Dashboards and real-time monitoring - Standard and custom reports |
| Topic 4: Telephony, Trunks & Outbound | 10% | - Outbound dialing modes - Campaign and contact list setup - SIP trunks and phone configuration |
| Topic 5: Genesys Cloud Platform Overview & Architecture | 20% | - Contact center licensing models - Platform components and services - Security and compliance fundamentals |
| Topic 6: Architect Flows & IVR | 20% | - Prompts, menus, and self-service - Inbound/outbound call flows - Data actions and integrations |
The Genesys Cloud Certified Professional - Contact Center Administration exam (exam code GCP-GC-ADM) is the official Genesys exam that leads to the Genesys Cloud Certified Professional (GCP-GC) certification, sitting at the Professional level of the Genesys certification track. It is also connected with GCP-GC-IMP, GCP-GC-REP. If this is the credential you are working toward, the 62 practice questions at Actual4Cert map directly to its objectives.
The Genesys Cloud Certified Professional - Contact Center Administration exam includes 45-60 questions, and you have 90-120 to complete them. Divide the time limit by the question count and you get a tight average pace per item, so train yourself to flag time-consuming questions and return to them later instead of getting stuck. Before test day, run at least one full timed session in the Actual4Cert test engine under the same limits — the clock should never surprise you.
The passing score for Genesys Cloud Certified Professional - Contact Center Administration is 65%-70%, and the official registration fee is 249-250 USD. A failed attempt means paying that fee in full again, so your preparation budget deserves the same attention as your study plan. A practical rule: book your exam date only after you can finish a Actual4Cert practice test comfortably above the passing score more than once.
According to Genesys, candidates should meet the following before registering: No mandatory prerequisites; Genesys Cloud Certified Associate (GCA-GC) recommended plus 3-6 months hands-on experience. Requirements can change, so confirm the latest details on the official exam page before you register.
You can register for the Genesys Cloud Certified Professional - Contact Center Administration exam through the official channels below:
Exam delivery: Online proctored or at authorized Pearson VUE test centers.
Genesys lists the following official training options for this exam:
Formal training builds the theory; pair it with the 62 practice questions from Actual4Cert to find out whether you are genuinely ready for the exam.
Yes. A free PDF demo of the GCP-GC-ADM practice questions is available to download, so you can judge the format and quality before paying anything. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount.
Your order is covered by a conditional 100% money-back guarantee: if you take the corresponding exam within 60 days of purchase and do not pass, you may apply for a full refund. Exams taken within 3 days of purchase are not eligible, nor are free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scanned enrollment slip and your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying? You can instead exchange your purchase for two free products of equal value while keeping the update service on your original one. Delivery itself is immediate: your product unlocks for instant download right after payment and a copy is emailed to you within a minute — if nothing arrives within 2 hours, contact our support team. There is no limit on the number of computers you can install it on.
The Genesys Cloud Certified Professional - Contact Center Administration blueprint is divided into 6 major domains, starting with Architect Flows & IVR (20%), Contact Center Configuration & Routing (25%), and Telephony, Trunks & Outbound (10%). The full breakdown, including every subdomain and its weighting, is listed in the Exam Topics section above — review it against your own weak areas before scheduling the exam.
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
Correct Answer: E 🗳️
Recording Policies can be configured for what type(s) of contact(s)?
Correct Answer: D 🗳️
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
Correct Answer: C,D 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
Correct Answer: D 🗳️
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