Last Updated: Nov 09, 2026
No. of Questions: 82 Questions & Answers with Testing Engine
Download Limit: Unlimited
Our Actual4Cert ITIL-DSV actual exam cert can provide you with the comprehnsive study points about the acutal test, with which you can have a clear direction during the perparation.The validity and reliability of the ITIL-DSV actual torrent has helped lots of people get good redsult.Choose our ITIL-DSV training cert, you will get 100% pass.
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Once your payment clears, your ITIL-DSV practice questions land in your mailbox within one minute — no shipping, no waiting. Actual4Cert delivers the full 82-question package for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) instantly, so you can start studying tonight.
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Number: | ITIL-DSV / ITL4SDSV / ITIL4DSV |
| Real Exam Qty: | 40 |
| Passing Score: | 70% (28 out of 40) |
| Exam Price: | $611 - $650 USD (approximate voucher price) |
| Available Languages: | German, Spanish, English, Polish, Japanese, Italian, Chinese, Portuguese (Brazil), French |
| Related Certifications: | ITIL 4 Specialist Modules ITIL 4 Foundation ITIL 4 Managing Professional |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Unlimited |
| Exam Format: | Web-proctored online, Closed book, Multiple choice |
| Recommended Training: | AXELOS Official Training Providers PeopleCert Accredited Training Organizations |
| Exam Registration: | PeopleCert Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online web-proctored, 24/7 scheduling; no onsite option |
| Pre Condition: | ITIL 4 Foundation OR ITIL v3 Foundation OR ITIL 4 Managing Professional Transition certification; Completion of accredited training required |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Understanding Stakeholder Needs and Expectations | 18% | - Analyze stakeholder expectations and perceptions - Identify and classify stakeholders - Assess and prioritize stakeholder requirements |
| Topic 2: Driving Stakeholder Satisfaction | 3% | - Measure satisfaction metrics - Act on feedback and improve satisfaction |
| Topic 3: Shaping Demand and Service Offerings | 15% | - Analyze and influence demand patterns - Communicate value propositions - Define and package service offerings |
| Topic 4: Co-Creating Value and User Experience | 7% | - Apply value co-creation principles - Integrate feedback into service improvement - Design and improve user experience |
| Topic 5: Building Stakeholder Relationships | 15% | - Apply relationship management practices - Establish trust and communication channels - Manage supplier and partner relationships |
| Topic 6: Customer Journey Design | 20% | - Design experience improvements - Map customer and user journeys - Identify touchpoints and pain points |
| Topic 7: Aligning Expectations and Agreements | 12% | - Negotiate service level agreements - Define measurable service outcomes - Monitor and report service performance |
| Topic 8: Onboarding and Offboarding Customers and Users | 10% | - Plan and execute onboarding processes - Manage offboarding and transition - Ensure continuity of service |
Yes. Actual4Cert offers a free PDF demo of the ITIL-DSV practice questions so you can check the quality, the format, and the difficulty level before you spend anything. After you purchase, you also receive 365 days of free updates, and if the product expires you can extend the update service at a 50% discount from your member zone.
The ITIL-DSV exam contains 40 questions and gives you 90 minutes to complete them. That works out to a brisk pace, so you cannot afford to stall on a single tricky item — flag it, move on, and circle back if time allows. Before exam day, run at least two timed mock sessions with the Actual4Cert desktop or online test engine; practicing against a real clock turns the official time limit into a comfortable rhythm instead of a source of panic.
The ITIL-DSV exam (full name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)) is a ITIL certification exam that leads to the ITIL 4 Specialist: Drive Stakeholder Value credential, positioned at the Specialist level. It validates the skills ITIL expects from professionals working with its technologies, and passing it is the key step toward getting certified. It also sits within a broader certification path that includes ITIL 4 Managing Professional, ITIL 4 Foundation, ITIL 4 Specialist Modules.
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam is organized into 8 domains. The main areas include Aligning Expectations and Agreements (12%), Customer Journey Design (20%), and Shaping Demand and Service Offerings (15%). Scroll up to the exam syllabus section on this page for the complete topic-by-topic outline.
ITIL 4 Foundation OR ITIL v3 Foundation OR ITIL 4 Managing Professional Transition certification; Completion of accredited training required
Eligibility requirements can change, so before you register, confirm the latest criteria on the official ITIL exam page.
To pass the ITIL-DSV exam you need a score of 70% (28 out of 40), and the official registration fee is $611 - $650 USD (approximate voucher price). Keep in mind that a failed attempt comes at full price: retaking the exam means paying the entire fee again. A smart way to protect that investment is to self-test first — work through the 82 practice questions at Actual4Cert until your timed scores sit comfortably above the passing line before you book a seat.
ITIL recommends the following training resources for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV):
Official courses build the theory; pair them with the 82 practice questions from Actual4Cert to turn that knowledge into exam-ready speed and accuracy.
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If you take the ITIL-DSV exam within 60 days of your purchase and do not pass, you can apply for a full refund under the Actual4Cert money back guarantee. To file a claim, submit a scan of your exam enrollment slip together with the official score report (PDF) within 2 days of taking the exam, and your claim will be processed within 7 days. The candidate name must match the payer name, and the policy does not apply to exams taken within 3 days of purchase, to purchases where the exam was never actually taken, or to free materials and expired orders. Prefer an alternative? Instead of a refund, you can exchange your purchase for two free exam products of equal value while keeping the update service on your original product.
You can register for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) through the official channels below:
The ITIL-DSV exam is delivered Online web-proctored, 24/7 scheduling; no onsite option, so choose the option that best fits your schedule when you book.
A service provider is selecting a supplier to support the service provider's activities in a niche segment of the services its delivering.
What will be important to start a successful cooperation?
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
What is an attribute of a strategic partnership?
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as a part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
Which technique would allow this organization to BEST understand the external factors that could influence this decision?
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. What is the best approach that you will suggest?
Correct Answer: A 🗳️
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?
Correct Answer: A 🗳️
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