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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Consider the following list:
1 . Change authority
2 . Change manager
3 . Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Job descriptions
B) Roles, people or groups
C) Functions
D) Teams

2. The 'multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Corporate level
B) Configuration level
C) Customer level
D) Service level

3. What is the best description of an external customer?

A) Customers for whom the cost of the service is the primary driver
B) Anyone who gets charged for the delivered services
C) Someone who works in the same organization but in a different business unit to the service provider
D) Customers who are not part of the same organization as the service provider

4. Which of the following BEST describes technical management?

A) A function responsible for facilities management and building control systems
B) A function that provides hardware repair services for technology involved in the delivery of service to customers
C) Senior managers responsible for all staff within the technical support function
D) A function that includes providing technical expertise and overall management of the IT infrastructure

5. Which areas are NOT measured by process KPIs?
1 . Technology
2 . Performance
3 . Value
4 . Compliance

A) 1, 3 and 4 only
B) 1, 2 and 4 only
C) 2, 3 and 4 only
D) 1, 2 and 3 only

Solutions: