Try and practice the latest EXIN : ITIL-F real questions & answers

Last Updated: Oct 07, 2026

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EXIN ITIL-F Practice Q&A's

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EXIN ITIL-F Exam Overview:

Certification Vendor:EXIN
Exam Name:ITIL® 4 Foundation
Exam Number:ITIL-F / EX0-105
Real Exam Qty:40
Certificate Validity Period:Lifetime
Exam Format:Multiple choice, Closed book
Available Languages:German, Dutch, Arabic, English, French, Spanish, Japanese, Portuguese, Chinese
Passing Score:65% (26/40)
Exam Duration:60 (75 for non-native language)
Exam Price:~$250–$383 USD (varies by region)
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Strategic Leader
ITIL Expert
Recommended Training:EXIN Accredited Training Providers
Exam Registration:EXIN Official Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored (EXIN Anywhere) or onsite at authorized test centers
Pre Condition:No mandatory prerequisites; accredited training recommended but not required
Official Syllabus URL:https://www.exin.com/itil-foundation/

EXIN ITIL-F Exam Syllabus Topics:

SectionWeightObjectives
Key Concepts of Service Management10%- Service relationships: provider, consumer, sponsor, user
- Value, services, utility, warranty, outcomes, costs, risks
Service Management Practices15%- Service desk
- Incident management
- Change enablement
- Service request management
- Problem management
Four Dimensions of Service Management15%- Information and technology
- Value streams and processes
- Organizations and people
- Partners and suppliers
ITIL Service Value System (SVS)15%- Governance
- Overview and purpose of SVS
General Management Practices15%- Information security management
- Continual improvement
- Relationship management
- Service level management
- Supplier management
Service Value Chain15%- Plan
- Obtain/build
- Engage
- Design and transition
- Improve
- Deliver and support
ITIL Guiding Principles15%- Keep it simple and practical
- Think and work holistically
- Optimize and automate
- Start where you are
- Collaborate and promote visibility
- Focus on value
- Progress iteratively with feedback

Questions and Answers About the EXIN ITIL Foundation Exam

The ITIL-F exam consists of 40 questions to be answered within 60 (75 for non-native language) minutes. Timed practice under the same constraints is the standard way to make that pace feel comfortable rather than rushed.

The official training options for ITIL-F exam candidates include:

Official courses cover the theory; self-paced practice questions cover the application. Together they make a complete preparation loop.

No mandatory prerequisites; accredited training recommended but not required

The official outline organizes the ITIL-F exam into weighted domains such as:

  • Service Management Practices (15%)
  • General Management Practices (15%)
  • Key Concepts of Service Management (10%)

The EXIN ITIL Foundation practice questions at Actual4Cert follow this same objective map, so every hour of review lands on exam-relevant ground.

The ITIL-F exam is the official assessment for the EXIN ITIL Foundation certification from EXIN. It verifies that you can apply the published exam objectives to practical scenarios, and the resulting credential showcases your capacity in a way employers immediately recognize — a concrete step in any all-round self-improvement plan.

Twenty-four-hour online service, with real people behind it. Once you have purchased the ITIL-F exam materials, our staff shoulders the responsibility of answering your questions patiently and immediately — whether it is a download issue, a question about the content, or help understanding the refund policy. Good materials matter, but so does never being stuck alone with them.

You need 65% (26/40) to pass the ITIL-F exam, and the fee is ~$250–$383 USD (varies by region) per attempt. Solid preparation before booking is the most cost-effective strategy — practice until your timed scores sit consistently above the passing mark.

Yes, by design. Payments for the EXIN ITIL Foundation materials go through an established, secure payment platform, so your card data is protected by the gateway itself. Your personal information — email, address, purchase details — is never leaked or shared with third parties. And if anything does go wrong, the twenty-four-hour support team is there to set it right. A purchase should bring you study materials, not new troubles.

You can register through the official channels below:

Once your practice results are consistent, choose a date and let the deadline sharpen your final review.

EXIN ITIL Foundation Sample Questions:

Question #1

Consider the following list:
1 . Change authority
2 . Change manager
3 . Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

  • A. Job descriptions
  • B. Roles, people or groups
  • C. Functions
  • D. Teams
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

The 'multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

  • A. Corporate level
  • B. Configuration level
  • C. Customer level
  • D. Service level
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

What is the best description of an external customer?

  • A. Customers for whom the cost of the service is the primary driver
  • B. Anyone who gets charged for the delivered services
  • C. Someone who works in the same organization but in a different business unit to the service provider
  • D. Customers who are not part of the same organization as the service provider
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

Which of the following BEST describes technical management?

  • A. A function responsible for facilities management and building control systems
  • B. A function that provides hardware repair services for technology involved in the delivery of service to customers
  • C. Senior managers responsible for all staff within the technical support function
  • D. A function that includes providing technical expertise and overall management of the IT infrastructure
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

Which areas are NOT measured by process KPIs?
1 . Technology
2 . Performance
3 . Value
4 . Compliance

  • A. 1, 3 and 4 only
  • B. 1, 2 and 4 only
  • C. 2, 3 and 4 only
  • D. 1, 2 and 3 only
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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