Last Updated: Sep 22, 2026
No. of Questions: 120 Questions & Answers with Testing Engine
Download Limit: Unlimited
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A credential tied to Microsoft Customer Data Platform Specialist tells employers you can do the work, not just talk about it. Prepare for the MB-260 exam with 120 expert-verified practice questions from Actual4Cert.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Customer Data Platform Specialist |
| Exam Number: | MB-260 |
| Exam Format: | Multiple choice, Scenario-based, Drag-and-drop, Sequencing |
| Available Languages: | Italian, German, Portuguese (Brazil), Spanish, French, English, Japanese, Simplified Chinese |
| Passing Score: | 700 (scale 1-1000) |
| Exam Price: | 165 USD |
| Real Exam Qty: | 40-60 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Retired as of November 30, 2024 |
| Recommended Training: | Microsoft Learn Learning Path Official MB-260 Study Guide |
| Exam Registration: | Microsoft Registration Page Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended: 6+ months experience with Dynamics 365 Customer Insights, Power Query, Dataverse, and Power Platform |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-260/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Create customer profiles through data unification | 35-40% | - Manage relationships and activities - Verify unified profiles - Configure merge policies - Define match rules |
| Topic 2: Design Dynamics 365 Customer Insights - Data solutions | 5-10% | - Describe functionality and components
|
| Topic 3: Configure third-party connections and exports | 5-10% | - Export data to external systems - Integrate with Dynamics 365 apps - Set up data destinations |
| Topic 4: Ingest data into Customer Insights - Data | 10-15% | - Connect to data sources
|
| Topic 5: Configure measures and segments | 15-20% | - Define segment logic - Apply filters and conditions - Create and manage measures |
| Topic 6: Implement AI predictions | 5-10% | - Integrate custom Azure ML models - Configure built-in models
|
| Topic 7: Administer Customer Insights - Data | 5-10% | - Monitor data refreshes - Ensure data privacy and consent - Apply security and compliance policies - Manage environment settings |
The Microsoft Customer Data Platform Specialist exam (exam code MB-260) is the official Microsoft exam that leads to the Microsoft Certified: Customer Data Platform Specialist certification, sitting at the Specialist level of the Microsoft certification track. If this is the credential you are working toward, the 120 practice questions at Actual4Cert map directly to its objectives.
The Microsoft Customer Data Platform Specialist exam includes 40-60 questions, and you have 120 minutes to complete them. Divide the time limit by the question count and you get a tight average pace per item, so train yourself to flag time-consuming questions and return to them later instead of getting stuck. Before test day, run at least one full timed session in the Actual4Cert test engine under the same limits — the clock should never surprise you.
The passing score for Microsoft Customer Data Platform Specialist is 700 (scale 1-1000), and the official registration fee is 165 USD. A failed attempt means paying that fee in full again, so your preparation budget deserves the same attention as your study plan. A practical rule: book your exam date only after you can finish a Actual4Cert practice test comfortably above the passing score more than once.
According to Microsoft, candidates should meet the following before registering: No mandatory prerequisites; recommended: 6+ months experience with Dynamics 365 Customer Insights, Power Query, Dataverse, and Power Platform. Requirements can change, so confirm the latest details on the official exam page before you register.
You can register for the Microsoft Customer Data Platform Specialist exam through the official channels below:
Exam delivery: Online proctored or onsite at Pearson VUE test centers.
Microsoft lists the following official training options for this exam:
Formal training builds the theory; pair it with the 120 practice questions from Actual4Cert to find out whether you are genuinely ready for the exam.
Yes. A free PDF demo of the MB-260 practice questions is available to download, so you can judge the format and quality before paying anything. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount.
Your order is covered by a conditional 100% money-back guarantee: if you take the corresponding exam within 60 days of purchase and do not pass, you may apply for a full refund. Exams taken within 3 days of purchase are not eligible, nor are free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scanned enrollment slip and your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying? You can instead exchange your purchase for two free products of equal value while keeping the update service on your original one. Delivery itself is immediate: your product unlocks for instant download right after payment and a copy is emailed to you within a minute — if nothing arrives within 2 hours, contact our support team. There is no limit on the number of computers you can install it on.
The Microsoft Customer Data Platform Specialist blueprint is divided into 7 major domains, starting with Configure measures and segments (15-20%), Administer Customer Insights - Data (5-10%), and Implement AI predictions (5-10%). The full breakdown, including every subdomain and its weighting, is listed in the Exam Topics section above — review it against your own weak areas before scheduling the exam.
You are setting up a new Dynamics 365 Customer Insights - Data environment and want to connect a Microsoft Dataverse environment. While trying to connect, you receive the error This CDS organization is already attached to another Customer Insights - Data instance You need to resolve the issue and ensure you can connect the new Customer Insights - Data environment to the Dataverse.
Solution: In the Dataverse. go the Settings menu of Dynamics 365 Customer Insights - Journeys, select the Customer Insights connector and disconnect the connection.
Does this meet the goal?
Correct Answer: A 🗳️
You are implementing Microsoft Dynamics 365 Customer Insights at a bank. After going through the unification process, you notice that customer profile cards appear nameless.
You need to reserve this problem and add the full name to the customer profile cards.
What should you do?
Correct Answer: B 🗳️
The marketing team wants to create a segment for a new email campaign to invite customers to a series of in-store events.
What should you do first?
Correct Answer: B 🗳️
Your company uses both Dynamics 36$ Customer Insights - Data and Dynamics 365 Sates. To enhance the customer information within Dynamics 365. the administrators added the Customer Insights - Data timeline as a Customer Card Add-in control on the contact form.
You need to update the company's Dynamics 365 user guide and explain how users can use the timeline.
Which actions can users perform from the Customer Insights - Data timeline on a Dynamics 365 form?
Correct Answer: E 🗳️
You are reviewing the system status in Microsoft Dynamics 365 Customer Insights. You notice that different refresh processes are not successful. You need to find the step that is blocking these processes from refreshing.
Which dependency types are associated with each process? To answer, drag the appropriate dependency types to the correct processes. Each user group may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Correct Answer:

Explanation:
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