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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In a Microsoft Dynamics CRM 2011 organization, you have a default service template with a billing
frequency of Monthly.
You need to create a service template with a billing frequency of Quarterly.
What should you do?

A) Create a new template with a Quarterly billing frequency.
B) Create a copy of the default service template and change the billing frequency in the copy to Quarterly.
C) Change the billing frequency in the default service template to Quarterly, and then save the template.
D) Change the billing frequency in the default service template to Quarterly, and then save a copy of the template.

2. In Microsoft Dynamics CRM 2011, you create a marketing campaign associated with several marketing
lists and marketing activities.
You create a new marketing list and plan to associate it with the campaign.
To which marketing campaign elements can you add the new marketing list?

A) open marketing campaign planning activities
B) parent target marketing lists
C) distributed marketing campaign activities
D) new marketing campaign responses
E) undistributed marketing campaign activities

3. The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A) The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.
B) The fiscal start dates and fiscal period for all goals are automatically realigned.
C) The fiscal start dates and fiscal period for all goals are unchanged.
D) The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.

4. In Microsoft Dynamics CRM 2011, you associate several cases to an active contract.
You resolve an associated case that has only three contract line incidents.
You need to add contract line incidents to the case.
What should you do?

A) Edit the contract line and increase the number of incidents.
B) Add a new contract line that has more incidents.
C) Automatically increment incidents in contract lines by continuing to associate and resolve new cases with the contract.
D) Place the contract on hold, add a new contract line that has more incidents, and then release the hold on the contract.

5. You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
B) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
C) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
D) Promote the email message to a campaign response, and then convert the campaign response to a new lead.

Solutions: