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Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

1. You need to change the order of the related entities in the Common navigation group of the Microsoft Dynamics CRM 2011 Account form. Which should you do?

A) In the Relationships Properties window, edit the display order of the navigation items.
B) In the field explorer, drag and drop to reorder the entities on the Account form.
C) Drag and drop to reorder the Navigation-related entities on the Account form.
D) Drag and drop to reorder the entities in the body of the Account form.

2. In Microsoft Dynamics CRM 2011, you import a managed solution that changes the Account Territory field name in the Account entity to Sales Area. You plan to import another managed solution in which the Account Territory field name is changed to Neighborhood. What will happen if you import the second managed solution?

A) The managed solution will be imported, and the field name will change to Neighborhood.
B) The managed solution will be imported and the Account entity will contain both fields, Sales Area and Neighborhood.
C) The managed solution will not be imported.
D) The managed solution will be imported, and the field name will remain Sales Area.

3. In Microsoft Dynamics CRM 2011, you create a two-dimensional bar chart for the Activities list. You need to display a three-dimensional version of the bar chart. What should you do?

A) Edit the existing chart within Microsoft Dynamics CRM.
B) Export the chart as an XML file, edit the XML, and then import the XML file as a new chart element.
C) Recreate the chart within Microsoft Dynamics CRM.
D) Export the chart to Microsoft Excel 2010, edit the chart format, and then import the Excel file as a new chart element.

4. A company uses Microsoft Dynamics CRM Online 2011 with an organization that includes two custom entities named EntityA and EntityB. You create two referential, restrict delete, one-to-many (1:N) relationships between EntityA and EntityB named Related1 and Related2. You then customize the form for EntityB and add the Related1 and Related2 relationship lookup fields to the form. You need to ensure that when an EntityA record is deleted all associated EntityB records that reference EntityA in the Related1 lookup field are also deleted. What should you do?

A) Edit only the Related1 relationship. Set the behavior type to referential.
B) Edit only the Related1 relationship. Set the behavior type to parental.
C) Edit the Related1 and Related2 relationships. Set the behavior type to referential.
D) Edit the Related1 and Related2 relationships. Set the behavior type to parental.

5. You are adding a sales team member to a Microsoft Dynamics CRM 2011 organization. You need to assign the Salesperson security role to the new user. What are possible ways to achieve this goal? (Choose all that apply.)

A) Assign the Salesperson role to the user upon creation.
B) Assign the user to a team that has the Salesperson role assigned.
C) Assign the user to a business unit that has the Salesperson role assigned.
D) Assign the user to the Salesperson team queue.

Solutions: