Try and practice the latest Nortel : 920-165 real questions & answers
Last Updated: Sep 28, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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Nortel 920-165 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center Release 6.0 Architecture | 25% | - Redundancy and high availability - Hardware and software requirements - System components and topology |
| Topic 2: Installation and Commissioning | 20% | - Server and client software setup - Pre-installation planning - Integration with Communication Server 1000 |
| Topic 3: Security and Performance | 10% | - Performance optimization - User access control |
| Topic 4: Configuration and Administration | 25% | - Contact Center Manager configuration - Reporting and database management - Agent and skill set setup - Routing strategies and scripts |
| Topic 5: Maintenance and Troubleshooting | 20% | - System monitoring and alerts - Common faults and resolution - Backup and restore procedures |
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