Last Updated: Sep 13, 2026
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| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | Open ROADS Consultant - Customer Centricity |
| Exam Number: | OC-12 |
| Related Certifications: | Open ROADS Consultant - Strategic Dynamism (OC-11) Open ROADS Associate (OC-01) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Passing Score: | 600 / 1000 |
| Available Languages: | English |
| Exam Price: | $200–$300 USD (varies by region) |
| Real Exam Qty: | 60–70 |
| Exam Format: | Scenario-based, Drag-and-drop, Multiple-choice |
| Recommended Training: | Open ROADS Community Resources Huawei Official Open ROADS Training |
| Exam Registration: | Huawei Certification Registration Pearson VUE |
| Exam Way: | Online proctored or at authorized Huawei / Pearson VUE test centers |
| Pre Condition: | Recommended: OC-01 (Open ROADS Associate) or equivalent digital transformation knowledge |
| Official Syllabus URL: | https://e.huawei.com/en/talent/certification |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Operations | 15% | - Customer-centric operating model - Social engagement and ecosystem collaboration |
| Topic 2: Service & Solution Design | 25% | - On-demand service delivery models - Agile service innovation - All-online and self-service architectures |
| Topic 3: Customer Experience & Centricity Strategy | 30% | - Customer insight and demand analysis - Customer journey mapping - Customer experience (CX) design and measurement |
| Topic 4: Open ROADS Framework Fundamentals | 20% | - Digital transformation context and business drivers - Real-time, On-demand, All-online, DIY, Social principles |
| Topic 5: Case Studies & Best Practices | 10% | - Industry use cases for customer-centric transformation |
The Huawei Open ROADS Consultant - Customer Centricity exam (exam code OC-12) is the official Huawei exam that leads to the Open ROADS Consultant - Customer Centricity certification, sitting at the Consultant / Professional level of the Huawei certification track. It is also connected with Open ROADS Associate (OC-01), Open ROADS Consultant - Strategic Dynamism (OC-11). If this is the credential you are working toward, the 0 practice questions at Actual4Cert map directly to its objectives.
The Huawei Open ROADS Consultant - Customer Centricity exam includes 60–70 questions, and you have 90 minutes to complete them. Divide the time limit by the question count and you get a tight average pace per item, so train yourself to flag time-consuming questions and return to them later instead of getting stuck. Before test day, run at least one full timed session in the Actual4Cert test engine under the same limits — the clock should never surprise you.
The passing score for Huawei Open ROADS Consultant - Customer Centricity is 600 / 1000, and the official registration fee is $200–$300 USD (varies by region). A failed attempt means paying that fee in full again, so your preparation budget deserves the same attention as your study plan. A practical rule: book your exam date only after you can finish a Actual4Cert practice test comfortably above the passing score more than once.
According to Huawei, candidates should meet the following before registering: Recommended: OC-01 (Open ROADS Associate) or equivalent digital transformation knowledge. Requirements can change, so confirm the latest details on the official exam page before you register.
You can register for the Huawei Open ROADS Consultant - Customer Centricity exam through the official channels below:
Exam delivery: Online proctored or at authorized Huawei / Pearson VUE test centers.
Huawei lists the following official training options for this exam:
Formal training builds the theory; pair it with the 0 practice questions from Actual4Cert to find out whether you are genuinely ready for the exam.
Yes. A free PDF demo of the OC-12 practice questions is available to download, so you can judge the format and quality before paying anything. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount.
Your order is covered by a conditional 100% money-back guarantee: if you take the corresponding exam within 60 days of purchase and do not pass, you may apply for a full refund. Exams taken within 3 days of purchase are not eligible, nor are free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scanned enrollment slip and your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying? You can instead exchange your purchase for two free products of equal value while keeping the update service on your original one. Delivery itself is immediate: your product unlocks for instant download right after payment and a copy is emailed to you within a minute — if nothing arrives within 2 hours, contact our support team. There is no limit on the number of computers you can install it on.
The Huawei Open ROADS Consultant - Customer Centricity blueprint is divided into 5 major domains, starting with Customer Experience & Centricity Strategy (30%), Service & Solution Design (25%), and Open ROADS Framework Fundamentals (20%). The full breakdown, including every subdomain and its weighting, is listed in the Exam Topics section above — review it against your own weak areas before scheduling the exam.
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