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CIPS Operations Management Sample Questions:

1. How can a company measure the dependability of an item it produces? Select TWO

A) gross profit margin
B) how quickly complaints are resolved
C) variety of colours offered
D) number of injuries caused by the product
E) documentation is accurate

2. What is the main purpose of Six-Sigma?

A) reduce waste
B) eliminate variation
C) to break even
D) customer satisfaction

3. Which of the following is a computer-based programme which determines the amounts of inputs required into a process?

A) Kaizen
B) Just in Time
C) Work Scheduling
D) MRP

4. Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?

A) yes- its important that materials are ordered to the correct timescale to ensure the project remains on track
B) yes- this is the most important aspect of managing a construction project
C) no- inventory management is a key focus in the manufacturing industry only as raw materials are converted into outputs
D) no- the construction industry does not require the storage of inventory

5. The operating process which ensures projects are completed according to customers' specifications is known as what?

A) process selection
B) project management
C) procurement
D) quality control

Solutions: