Last Updated: Sep 14, 2026
No. of Questions: 72 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management 2020 Implementation Essentials |
| Exam Number: | 1Z0-1037-20 |
| Certificate Validity Period: | 18 months (may vary by Oracle certification policy) |
| Exam Format: | Multiple Response, Multiple Choice |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Related Certifications: | Oracle CX Service Oracle Service Cloud Certifications |
| Real Exam Qty: | 55-60 |
| Exam Price: | 245 USD |
| Passing Score: | 65% |
| Recommended Training: | Oracle University Knowledge Management Training |
| Exam Registration: | Pearson VUE Oracle Exams Oracle Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | No formal prerequisites required, but experience with Oracle CX Service or knowledge management systems is recommended. |
| Official Syllabus URL: | https://education.oracle.com |
| Section | Objectives |
|---|---|
| Topic 1: Search and Content Delivery | - Knowledge surfacing in service channels - Search configuration and optimization |
| Topic 2: Knowledge Authoring and Management | - Approval workflows and publishing processes - Creating and managing articles |
| Topic 3: Knowledge Management Fundamentals | - Knowledge lifecycle and content structure - Core concepts of Oracle Knowledge Management |
| Topic 4: Configuration and Setup | - User roles and permissions - Knowledge base configuration |
| Topic 5: Integration and Administration | - Integration with Oracle Service Cloud / CX Service - Analytics and reporting |
The Oracle Knowledge Management 2020 Implementation Essentials exam (exam code 1Z0-1037-20) is the official Oracle exam that leads to the Oracle Knowledge Management 2020 Implementation Essentials certification, sitting at the Professional level of the Oracle certification track. It is also connected with Oracle CX Service, Oracle Service Cloud Certifications. If this is the credential you are working toward, the 72 practice questions at Actual4Cert map directly to its objectives.
The Oracle Knowledge Management 2020 Implementation Essentials exam includes 55-60 questions, and you have 105 minutes to complete them. Divide the time limit by the question count and you get a tight average pace per item, so train yourself to flag time-consuming questions and return to them later instead of getting stuck. Before test day, run at least one full timed session in the Actual4Cert test engine under the same limits — the clock should never surprise you.
The passing score for Oracle Knowledge Management 2020 Implementation Essentials is 65%, and the official registration fee is 245 USD. A failed attempt means paying that fee in full again, so your preparation budget deserves the same attention as your study plan. A practical rule: book your exam date only after you can finish a Actual4Cert practice test comfortably above the passing score more than once.
According to Oracle, candidates should meet the following before registering: No formal prerequisites required, but experience with Oracle CX Service or knowledge management systems is recommended.. Requirements can change, so confirm the latest details on the official exam page before you register.
You can register for the Oracle Knowledge Management 2020 Implementation Essentials exam through the official channels below:
Exam delivery: Online proctored or test center (Pearson VUE).
Oracle lists the following official training options for this exam:
Formal training builds the theory; pair it with the 72 practice questions from Actual4Cert to find out whether you are genuinely ready for the exam.
Yes. A free PDF demo of the 1Z0-1037-20 practice questions is available to download, so you can judge the format and quality before paying anything. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount.
Your order is covered by a conditional 100% money-back guarantee: if you take the corresponding exam within 60 days of purchase and do not pass, you may apply for a full refund. Exams taken within 3 days of purchase are not eligible, nor are free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scanned enrollment slip and your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying? You can instead exchange your purchase for two free products of equal value while keeping the update service on your original one. Delivery itself is immediate: your product unlocks for instant download right after payment and a copy is emailed to you within a minute — if nothing arrives within 2 hours, contact our support team. There is no limit on the number of computers you can install it on.
The Oracle Knowledge Management 2020 Implementation Essentials blueprint is divided into 5 major domains, starting with Knowledge Authoring and Management, Integration and Administration, and Configuration and Setup. The full breakdown, including every subdomain and its weighting, is listed in the Exam Topics section above — review it against your own weak areas before scheduling the exam.
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
Which three statements are true bout the limitations of Connect Web Services? (Choose three.)
Correct Answer: B,D,E 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?
Correct Answer: E 🗳️
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