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Last Updated: Aug 22, 2026

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Walking into the testing center cold is a gamble. The Actual4Cert desktop and online test engines recreate the timed pressure of the 1Z0-996-20 exam, so the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials format already feels familiar on test day in 2026.

Oracle 1Z0-996-20 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Utilities Customer Cloud Service 2020 Implementation Essentials
Exam Number:1Z0-996-20
Exam Price:USD 245
Certificate Validity Period:Oracle Cloud Certifications are typically valid for 18 months
Exam Format:Multiple Choice, Scenario-Based Questions
Passing Score:68%
Real Exam Qty:60
Exam Duration:90 minutes
Related Certifications:Oracle Utilities Customer Cloud Service 2020 Certified Implementation Specialist
Available Languages:English
Sample Questions: DOWNLOAD DEMO
Exam Way:Pearson VUE testing center or Oracle online proctored exam
Pre Condition:No formal prerequisite exam required. Oracle recommends practical experience with Oracle Utilities Customer Cloud Service implementations.
Official Syllabus URL:https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20

Oracle 1Z0-996-20 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Credit and Collections10%- Debt Management
  • 1. Configure collection processes
  • 2. Monitor overdue debt
  • 3. Manage payment arrangements
Topic 2: Customer Information and Financial Management18%- Customer Account Management
  • 1. Manage customer information
  • 2. Handle customer service processes
  • 3. Manage financial transactions
  • 4. Configure customer accounts
Topic 3: Field Activities and Service Orders15%- Operational Processes
  • 1. Manage fieldwork activities
  • 2. Coordinate workforce operations
  • 3. Configure service order management
Topic 4: Devices, Metering and Usage20%- Meter Data Management
  • 1. Manage devices and measuring components
  • 2. Validate, Estimate and Edit (VEE) processes
  • 3. Configure measurements
  • 4. Manage usage calculations
Topic 5: Billing, Rates and Payments22%- Billing Configuration
  • 1. Configure billing cycles
  • 2. Process payments and adjustments
  • 3. Manage bill generation
  • 4. Manage rates and pricing structures
Topic 6: Operational Device Management and Integration15%- System Administration
  • 1. Monitor application operations
  • 2. Configure integrations
  • 3. Implement business processes
  • 4. Manage operational device management

Oracle 1Z0-996-20 Exam FAQs

The Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam (exam code 1Z0-996-20) is the official Oracle exam that leads to the Oracle Utilities Customer Cloud certification, sitting at the Professional level of the Oracle certification track. It is also connected with Oracle Utilities Customer Cloud Service 2020 Certified Implementation Specialist. If this is the credential you are working toward, the 72 practice questions at Actual4Cert map directly to its objectives.

The Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam includes 60 questions, and you have 90 minutes to complete them. Divide the time limit by the question count and you get a tight average pace per item, so train yourself to flag time-consuming questions and return to them later instead of getting stuck. Before test day, run at least one full timed session in the Actual4Cert test engine under the same limits — the clock should never surprise you.

The passing score for Oracle Utilities Customer Cloud Service 2020 Implementation Essentials is 68%, and the official registration fee is USD 245. A failed attempt means paying that fee in full again, so your preparation budget deserves the same attention as your study plan. A practical rule: book your exam date only after you can finish a Actual4Cert practice test comfortably above the passing score more than once.

According to Oracle, candidates should meet the following before registering: No formal prerequisite exam required. Oracle recommends practical experience with Oracle Utilities Customer Cloud Service implementations.. Requirements can change, so confirm the latest details on the official exam page before you register.

Yes. A free PDF demo of the 1Z0-996-20 practice questions is available to download, so you can judge the format and quality before paying anything. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount.

Your order is covered by a conditional 100% money-back guarantee: if you take the corresponding exam within 60 days of purchase and do not pass, you may apply for a full refund. Exams taken within 3 days of purchase are not eligible, nor are free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scanned enrollment slip and your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying? You can instead exchange your purchase for two free products of equal value while keeping the update service on your original one. Delivery itself is immediate: your product unlocks for instant download right after payment and a copy is emailed to you within a minute — if nothing arrives within 2 hours, contact our support team. There is no limit on the number of computers you can install it on.

The Oracle Utilities Customer Cloud Service 2020 Implementation Essentials blueprint is divided into 6 major domains, starting with Devices, Metering and Usage (20%), Field Activities and Service Orders (15%), and Billing, Rates and Payments (22%). The full breakdown, including every subdomain and its weighting, is listed in the Exam Topics section above — review it against your own weak areas before scheduling the exam.

Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Sample Questions:

Question 1

A device has one or more measuring components that measure consumption, demand, or other values.
Which lists two attributes of a measuring component?

A. Channel ID and Badge Number
B. Serial Number and Badge Number
C. Model and Serial Number
D. Manufacturer and Model
E. Channel Multiplier and Channel ID


Question 2

A Service Order Orchestrator determines the steps required to complete the service.
As an example, based on the state of the service point, what does the Enable Service Orchestrator determine the actions for?

A. Connect the Service Point; Install a Device; Turn on the Device
B. Connect the Service Point; Install a Device; Create a Usage Subscription
C. Create a Device Configuration; Install a Device; Turn on the Device
D. Create a Service Point; Install a Device; Turn on the Device


Question 3

If a customer makes a payment for more than what is due for the account, which entity contains the logic for how this overpayment should be handled?

A. Service Agreement Type
B. Customer Class
C. Installation Options
D. Pay Segment Type
E. Tender Type


Question 4

Which major entities hold the key geographic, demographic, and financial information related to a customer who is financially responsible for a property?

A. Account, Customer Class, Premise, Service Agreement, Service Port
B. Account, Person, Premise, Service Agreement, Service Port
C. Account, Bill, Premise, Service Agreement, Service Port
D. Account, Bill, Customer Class, Premise, Service Agreement
E. Account, Customer Class, Person, Premise, Service Agreement


Question 5

How many devices can be installed at a service point at an instance in time?

A. exactly one device
B. up to three devices
C. one for each measuring component
D. one for each service type


Solutions:

Question 1
Answer: B
Question 2
Answer: D
Question 3
Answer: A,B,C
Question 4
Answer: B
Question 5
Answer: A

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