Last Updated: Sep 04, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | PureConnect: CIC Core Certification |
| Exam Number: | PC-CIC-Core |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Passing Score: | 69% |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 120 minutes |
| Exam Price: | 500 USD |
| Related Certifications: | PureConnect Interaction Center Core Specialist PureConnect Interaction Center Core Engineer |
| Real Exam Qty: | 60–62 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered via Kryterion Webassessor (online proctored or at authorized center) |
| Pre Condition: | No prior certification required; training courses recommended (Administering the CIC System, Configuring Call Flows) |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/home |
| Section | Objectives |
|---|---|
| Administering the CIC System | - Account Codes, Wrap-up Codes, and Security - Interaction Administrator Interface and Components - Introduction to PureConnect Application Suite - Interaction Supervisor and Reporter Basics - Managed IP Phone Configuration - ACD and Skills-Based Routing Configuration |
| Configuring Call Flows | - Interaction Attendant Menu Structure - Default Auto Attendant Configuration - Queue and Email Operations - Scheduling and Profiles - Publishing and Exporting Configurations |
The Genesys PureConnect: CIC Core Certification exam (exam code PC-CIC-Core) is the official Genesys exam that leads to the PureConnect: Interaction Center Core Engineer certification, sitting at the Professional level of the Genesys certification track. It is also connected with PureConnect Interaction Center Core Specialist, PureConnect Interaction Center Core Engineer. If this is the credential you are working toward, the 62 practice questions at Actual4Cert map directly to its objectives.
The Genesys PureConnect: CIC Core Certification exam includes 60–62 questions, and you have 120 minutes to complete them. Divide the time limit by the question count and you get a tight average pace per item, so train yourself to flag time-consuming questions and return to them later instead of getting stuck. Before test day, run at least one full timed session in the Actual4Cert test engine under the same limits — the clock should never surprise you.
The passing score for Genesys PureConnect: CIC Core Certification is 69%, and the official registration fee is 500 USD. A failed attempt means paying that fee in full again, so your preparation budget deserves the same attention as your study plan. A practical rule: book your exam date only after you can finish a Actual4Cert practice test comfortably above the passing score more than once.
According to Genesys, candidates should meet the following before registering: No prior certification required; training courses recommended (Administering the CIC System, Configuring Call Flows). Requirements can change, so confirm the latest details on the official exam page before you register.
Yes. A free PDF demo of the PC-CIC-Core practice questions is available to download, so you can judge the format and quality before paying anything. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount.
Your order is covered by a conditional 100% money-back guarantee: if you take the corresponding exam within 60 days of purchase and do not pass, you may apply for a full refund. Exams taken within 3 days of purchase are not eligible, nor are free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scanned enrollment slip and your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying? You can instead exchange your purchase for two free products of equal value while keeping the update service on your original one. Delivery itself is immediate: your product unlocks for instant download right after payment and a copy is emailed to you within a minute — if nothing arrives within 2 hours, contact our support team. There is no limit on the number of computers you can install it on.
The Genesys PureConnect: CIC Core Certification blueprint is divided into 2 major domains, starting with Configuring Call Flows, Administering the CIC System. The full breakdown, including every subdomain and its weighting, is listed in the Exam Topics section above — review it against your own weak areas before scheduling the exam.
Question 1
You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)
A. Use the Help menu in the Interaction Administrator interface
B. Press F1 from any one of the property pages in Interaction Administrator.
C. Use the link from Start>Programs>Interactive Intelligence
D. From the Interaction Client, select Help>interaction Administrator.
E. Select the help manual on the product pages of the Interactive Intelligence website.
Question 2
You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?
A. Create text messages and send them to each agent so they can copy and paste them when needed.
B. Have each agent copy and paste their initial chat message into a text file so they can access it again later.
C. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
D. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
Question 3
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
A. The Station Assistant in the Stations container
B. The Managed IP Phones Assistant in the Stations container
C. The Managed IP Phones Assistant in the Managed IP Phones container
D. The Stations Assistant in the Managed IP Phones container
Question 4
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
A. Queue audio
B. Queue menu
C. Queue parameters
D. Queue repeat
Question 5
What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)
A. Time
B. DNIS
C. ANI
D. Date
E. Line
F. Priority
Solutions:
| Question 1 Answer: A,B,C | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: B,C,E |
Jill
Marcia
Odelette
Sebastiane
Wanda
Archer
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