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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to implement a customer verification process where sensitive account information can only be accessed after the customer passes identity verification. The agent must enforce this security rule deterministically without allowing the large language model (LLM) to bypass the verification requirement. What should an Agentforce Specialist recommend as the best solution?

A) Create a custom variable IsCustomerVerified set by a verification action, then apply a conditional filter using the expression IsCustomerVerified equals true to all sensitive data actions, ensuring deterministic access control that the LLM can't alter.
B) Use context variables to store verification status in the messaging session and configure the agent to check these variables through natural language prompts during each sensitive action.
C) Include detailed verification instructions in the agent's topic instructions explaining when customers should be verified and rely on the LLM to follow these guidelines consistently across all interactions.

2. An agent must decide whether to resolve a Case automatically or escalate it to a human. Which design principle BEST supports this behavior?

A) Anonymous execution
B) Human-in-the-loop design
C) Hard-coded escalation rules
D) Static response templates

3. Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?

A) Prompt Execute Template permission set
B) Prompt Template Manager permission set
C) Prompt Template User permission set

4. When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A) Einstein Service Replies
B) Einstein Grounding
C) Einstein Reply Recommendations

5. Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?

A) Review the action Instructions to ensure they are unique.
B) Ensure the input and output types are correctly chosen.
C) Review that the custom action Is assigned to an Agent.

Solutions: