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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.
What are three justifications for using Salesforce Connect in this solution?
Choose 3 answers

A) Need real-time access to a small fraction of external data
B) Need access to all external data in near real-time
C) Accessing external data using workflows and triggers
D) The external data is changing frequently
E) Integrating external data without writing custom code

2. A luxury retailer Is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for their privacy when it comes to their customers' purchases within their stores and would like that to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to their customers' privacy?
Choose 2 answers

A) Enable terms and conditions functionality within Marketing Cloud to have customers opt-In.
B) Create cookies initially, then delete once the customer asks to deny.
C) Determine the stopper's tracking preference using the B2C Commerce Shop API.
D) Use profile and preference center functionality for Marketing Cloud Email Studio to capture consent and opt-in confirmation.

3. An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.
The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?

A) Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
B) Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
C) Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.
D) Use the Salesforce REST API to import the 3 million records into Service Cloud.

4. A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.
Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?
Choose 3 answers

A) Consider deleting all of the customer data in order to adhere to the requirements.
B) Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact
C) Restricting data within Service Cloud requires contacting a Service Cloud account representative.
D) Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.
E) Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.

5. A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

A) B2C Commerce needs to be registered as a remote site.
B) Guests or anonymous storefront shoppers are not supported in this scenario.
C) The Service Cloud Connector only supports Person Accounts as a customer model.
D) The Service Cloud Connector only supports contacts as a customer model.
E) Service agents need a corresponding storefront login mapped to their Service Cloud user record.

Solutions: