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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A social services nonprofit organization wants to track the conversations and collaborations that occur during meetings related to cases they are managing. The organization wants to use Compliant Data Sharing to maintain the confidentiality of the data tracked in the notes. Which Nonprofit Cloud object should the organization use for tracking?

A) Activities
B) Interaction Summaries
C) Standard Notes

2. A nonprofit organization needs to report outcomes for each of its programs. The organization just finished defining and creating records for each of its Outcomes in Nonprofit Cloud. The organization wants to link the Outcome objects to its Programs and Benefits to see how they are doing. What should the organization use?

A) Outcome Activity records with the Type field
B) Indicator Performance Period records with the Baseline Value field
C) Indicator Definition records and Indicator Result records

3. A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign. Which feature should the consultant configure to record the donor's campaign response?

A) Customizable Campaign Influence
B) Sales Process
C) Customizable Rollups
D) Automatic Campaign Member Management

4. A nonprofit uses Volunteers for Salesforce. The nonprofit has volunteers who work the same schedule every week. The volunteer manager wants to avoid asking these ongoing volunteers to sign up for the same shift every time. How should the consultant configure Salesforce to meet the requirement?

A) Use the Volunteer Recurrence Schedules in Volunteers for Salesforce to create the volunteers' schedules.
B) Use the Job Recurrence Schedule functionality in Volunteers for Salesforce to create the volunteers' schedules.
C) Install a grid app from the AppExchange to mass enter volunteer hours based on each volunteer's schedule.
D) Enter all volunteer IDs and schedules on a spreadsheet and use an ETL tool to create volunteer hours records in Volunteers for Salesforce.

5. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?

A) Account Engagement
B) Send List Email
C) Elevate
D) Email-to-Case

Solutions: