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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks want to track the return on investment (ROI) of its marketing campaigns for trade shows and customer webinars.
What should the consultant recommend?

A) Use the Primary Campaign Source field on the Opportunity object.
B) Create a custom field on the Opportunity object to capture Campaign details.
C) Enable Campaign Influence and add It to the Opportunity page layout.

2. A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.
How should the consultant determine and validate their approach with end users?

A) Interview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users.
B) Conduct a technical review of Sales Cloud with developers to evaluate solutions for end users.
C) Enlist the help of a champion to ensure that Sales Cloud is meeting end user needs.

3. A small company has hired a consultant to plan its Sales Cloud implementation. The company wants to get up and running with Sales Cloud right away. The deadline has yet to be established and the requirements still need to be defined.
Which project management methodology should a consultant recommend to ensure the implementation is successful?

A) Agile
B) Waterfall
C) Kanban

4. Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasts to all sales users.
What should a consultant consider when rolling out forecast?

A) Opportunity Splits must be enabled at the same time.
B) Multiple Forecast Types must be created and activated.
C) Single Category or Cumulative Forecast Rollup should be defined.

5. The sales manager at Cloud Kicks has proposed that the consultant hold a discovery meeting with 250 employees who use Sales Cloud currently to gain information to improve adoption.
Which approach should the consultant recommend to the sales manager to meet this goal efficiently?

A) Meet with a large group of employees to listen to their feedback.
B) Send a survey to all employees asking for a list of desired changes.
C) Ask all employees to email their ideas and feedback to the consultant.

Solutions: