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Nokia SDM Certification - PS NSOP Sample Questions:

1. You are asked to improve the overall capability level of Fault Mgt managers. Which will achieve the BEST result?

A) Utilise the business line Centre of Excellence (COE) to set up a capability transfer workshop in each region.
B) Host a 'Boot camp' for FM in each region with an experienced OD to manage.
C) Have FM Managers swap roles with others in the region.
D) Host an annual FM Manager Development Program with a mixture of experts and other levels of competence from across the organization to run workshops focused on resolving real case issues.

2. One of the (G)NOC employees has made an error due to a procedure misunderstanding which has caused a major outage and the customer is very angry and demanding you remove the employee from the organization.
What is the MOST correct course of action?

A) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and ask permission to retain the employee.
B) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and you will also remove the employee as soon as possible.
C) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that employee has been fired.
D) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that you guarantee it will not happen again.

3. What is the formula of the "value of risk" in the quantitative risk analysis?

A) = (The cost of risk mitigation in EUR) * (the probability of occurrence in %).
B) = (The risk contingency budget in EUR) / (the probability of occurrence in %).
C) = (The impact of risk in EUR) * (the probability of occurrence in %).
D) = (The cost of transferring the risk in EUR) / (the probability of occurrence in %).

4. What is the key function and activities you would undertake to ensure the optimal running of the GNOC?

A) Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.
B) Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.
C) Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.
D) Set-up a competent organization and ensure people are motivated.

5. Proposed changes from a Change Management process always require a new or revised:

A) Procurement plan.
B) Estimation of changes to cost, Schedule and resource plan.
C) Cost baseline.
D) Network Operations team organization.

Solutions: