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HP Selling HP BSM Solutions Sample Questions:

1. Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)

A) HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
B) HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
C) HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
D) HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
E) HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.

2. Which discovery question would you ask to an IT executive to uncover a potential Application Performance Management pain point?

A) Do you have the ability to integrate fault, availability, performance, and configuration management?
B) How often do you update application revisions across your network?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) What percentage of your IT budget goes toward managing the infrastructure versus innovation?

3. Which customer challenge does BSM Systems management most specifically address?

A) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
B) inability to provide a holistic and cross-domain view of their entire IT infrastructure
C) need to develop a multi-screen monitoring view of the cross-domain infrastructure
D) inability to detect the root-cause of an application problem

4. What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)

A) Heads-up Display Monitoring (HUDM)
B) Run-time Service Model (RTSM)
C) Business Process Monitoring (BPM)
D) Service Intelligence Suite (SI)
E) Key Performance Indicators (KPI)

5. What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?

A) How do you continue to deliver applications and services that meet or exceed service level agreements?
B) How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?
C) How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
D) How do you market and promote the value that IT brings to your organization?

Solutions: