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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. In which customer situation would you propose a services contract?

A) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
B) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
C) The customer wants to pay upfront for both hardware and services.
D) The customer uses only HP products.

2. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cirrus
B) HP Sales Central
C) HP Cross Sell Solution
D) HP Support Center

3. Which types of HP Services contracts are available to your customers? (Select two.)

A) Custom
B) Standard
C) Transactional
D) Adjustable
E) Durational

4. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP products are less likely to need repairs if HP professionals are monitoring them.
B) HP Services allows you to avoid unexpected costs after the base warranty expires.
C) HP Services removes the burden on your IT team so they can focus on the core business tasks.
D) HP Services makes it so you do not have to worry about access to spare parts.
E) Replacement of HP products costs less if customers only use HP devices.

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