Salesforce Certified CRM Analytics and Einstein Discovery Consultant Sample Questions:

1. The CRM Analytics project team at Universal Containers is creating an app with dashboards, datasets, and lenses. The app has been shared with multiple users with Viewer, Editor, and/or Manager access.
One end user is unable to view the dashboard watchlist that was previously set up. They are receiving a
"Resource not found" error while trying to access the dashboard. The team confirms that the end user has Viewer access to the app but the project team is able to view the dashboard.
What is the reason for this error?

A) The dashboard has been hidden by a user with Manager access to the App.
B) The dashboard is deleted by a user with Manager access to the App.
C) The dashboard or App permission needs to be updated to Editor.

2. Cloud Kicks has a dashboard that displays accounts and opportunities data in a table that contains actions to open the records in Salesforce. Since the company has allowed several accounts to be created with the same names, when users try to perform actions, they are prompted with only a record ID to select, leaving the users confused and unable to act.
How should the CRM Analytics consultant solve this problem?

A) Discuss with the stakeholders If the action Is really necessary for the table.
B) Insert more fields in the dataset action "Display Fields" so the users know which account they are acting on.
C) Ask the admin to start applying duplicate rules based on the account's Name field.

3. Universal Containers' CRM Analytics team is building a dashboard with two widgets, and the queries use different datasets.
1. List widget associated to the query "Type_2" and grouped by the dimension "Type" (multi-selection)
2. Donut chart widget associated to the query "Query_pie_3" and grouped by the dimension "Type" The team wants any selection in the List widget to filter the Donut chart and vice versa. Users should be able to choose more than one Type (multi-selection).
What is the recommended way to accomplish the required filtering?

A) Set up a result and selection based interaction for each query.
B) Use "Connect Data Sources" to create a mapping of the two fields from the two datasets.
C) Create a selection based Interaction and apply It to the query of "Query ple 3".

4. Several users are complaining they are unable to see a specific dashboard on a Salesforce Lightning page anymore. The CRM Analytics consultant logs in as one of the users and sees an error page once the dashboard is opened.
How should the consultant solve this issue?

A) Open the Lightning page, remove the dashboard component, reinsert it, and save the page.
B) Check the Analytics Studio app to see if user's access has been removed.
C) Clone the dashboard and replace the existing one on the Lightning page with the new one

5. The CRM Analytics consultant at Universal Containers notices that some users have access to sensitive data and dashboards they should not have access to in the Manager's app.
How should the consultant fix the problem?

A) Create separate apps, datasets, and dashboards, and share them with the proper users.
B) Apply data encryption using Salesforce Shield.
C) Develop separate dashboards and datasets and put them in the Manager's app.

Solutions: