Try and practice the latest The KPI Institute : C-KPIP real questions & answers
Updated: Jul 01, 2026
No. of Questions: 77 Questions & Answers with Testing Engine
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The KPI Institute Certified KPI Professional Sample Questions:
1. Which metrics are used for calculating "Capacity utilized (%)"?
A) A = Capacity planned (#); B = Capacity (#)
B) A = Capacity utilized (#); B = Capacity needed (#)
C) A = Capacity utilized (%)
D) A = Capacity utilized (#); B = Capacity available (#)
2. Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?
A) Service quality project
B) Service quality rating
C) Achieve high service quality
D) Quality services
3. Which of the following types of graphs are recommended for visualizing performance results?
A) Spaghetti charts
B) Pie charts
C) 3D graphs
D) Bar charts
4. Which tolerance intervals would you propose for "Employee satisfaction (%)"?
A) Red: > 80%, Yellow: 80-90%, Green: > 90%
B) Red: 40%, Yellow: 40-80%, Green: 80%
C) Red: < 10%, Yellow: 10-20%, Green: > 30%
D) Red: < 65%, Yellow: 65-75%, Green: > 75%
5. Which of the following are effectiveness KPIs?
A) Employee engagement index (# / %)
B) Transportation capacity utilization (%)
C) Time to process request per agent (# / time)
D) All the answers
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
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