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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

A) K155
B) J129
C) K165
D) J139
E) J179

2. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Contact Center directors and managers
B) Quality assurance managers and supervisors
C) Contact Center agents
D) Director of IT

3. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

A) Avaya IX Conference Phones
B) Avaya J139 desk phones
C) Avaya IP Office TM
D) Avaya Aura
E) Avaya Web RTC soft clients

4. A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

A) Preferred Edition
B) Select Edition
C) Basic Edition
D) Essential Edition
E) Server Edition

Solutions: